1ST LINE / IT SUPPORT / IT HELPDESK / EXCELLENT CUSTOMER SERVICE / WINDOWS 10 / ACTIVE DIRECTORY / MS OFFICE1ST LINE IT SUPPORT - SERVICE DESKLOCATION - YORK - HYBRID WORKING - YO19 4FESALARY - £23,000 + ANNUAL BONUS (8-12%)Your new roleA new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk in a fantastic new office environment.What you'll need to succeedOn a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests.The Hiring Manager is wanting to receive applications from candidates who fit the below criteria:1st Line IT support experience on a busy IT Service DeskWindows 10 support in a domain environment.Experience working to and reporting against SLAsWorking in large scale, multi-site environments.Hardware, software and peripheral troubleshooting and support.Active Directory administration.Excellent Customer ServiceMicrosoft Office 2016 troubleshooting and support.What you'll get in returnThe role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays. The role can be worked on a HYBRID BASIS.Hybrid: 3 WFH, 2 in office.Hours: 08:00 – 19:00 based on 1 of 3 shifts:Mon – Fri 08:00 – 17:00 (4 in 7 weeks)Mon – Fri 10:00 – 19:00 (1 in 7 weeks)Mon 08:00 – 17:00, Tues 08:00 – 17:00, Wed 08:00 – 12:00, Thurs Off, Fri Off, Sat 08:00 – 19:00, Sun 08:00 – 19:00 (2 in 7 weeks)