Job Description
Head of Operations – Travel Insurance (B2C Distributor)
Location: Hybrid (UK-based)
Employment Type: Full-time, Permanent
Reports To: Managing Director
About Us
At The True Traveller, we create simple, flexible, and transparent travel insurance for people who love to travel. As a direct-to-consumer intermediary, we partner with leading insurers to give customers confidence and peace of mind—so they can focus on the adventure ahead.
We build products that are easy to buy, understandable, and dependable when it matters most.
Our culture is grounded in:
Hard work, teamwork, customer leadership, data-driven decision-making, individual ownership, commercial discipline, and a passion for continuous improvement.
If this resonates with you, we’d love to hear from you. A rare opportunity has arisen to join us as Head of Operations, a key senior leadership role at a pivotal stage of our continued growth.
The Role
As Head of Operations, you’ll be responsible for the smooth running of our day-to-day operations, from policy processing and partner coordination to customer service performance and compliance o...