Job Description
We’re looking for an experienced Customer Success Manager to own the end‑to‑end customer journey for Noke - from contract handover through onboarding, go‑live, adoption, and long‑term success.
In this role, you’ll be the primary customer advocate and escalation point, working cross‑functionally to ensure every Noke site delivers a consistent, high‑quality customer experience.
What you’ll be responsible for:
* Leading onboarding and go‑live execution, including configuration, readiness, and training (virtual & onsite)
* Acting as the main escalation point and trusted customer partner
* Running regular check‑ins to drive adoption, manage risk, and ensure customer satisfaction
* Coordinating closely with Product, Support, Installation & Service teams to represent the customer voice internally
* Managing customer documentation and supporting finance‑related queries
* Improving processes, documentation, and training materials for scale and consistency
What we’re looking for:
* A collaborative, team‑minded professional who works seamlessly across Sales, Product, Support, and Delivery
* A relationship builder who earns trust at multiple customer levels
* Highly organised, operationally disciplined, and proactive
* Comfortable managing escalations, mitigating customer frustration, and driving resolution
* Commercially aware, with an eye for retention, upsell signals, and long‑term value
What we offer:
* Attractive starting salary
* 25 days’ annual leave (pro‑rata) plus bank holidays
* On‑site car parking
* Health Cash Plan
* Life insurance
* Paid volunteering leave
* Enhanced maternity and paternity pay
* Enhanced sick pay
* Bonus scheme linked to company performance
* Pension scheme via salary exchange
* Employee referral bonus scheme
If you enjoy owning outcomes, advocating for customers, and building repeatable success at scale, this could be the perfect next step.
Interested? Apply to learn more!
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