Job Title: Field Service Operations Manager
Step into a career that genuinely makes an impact. In this role, you’ll be at the heart of delivering world‑class pre‑ and post‑sales support to customers across the South East of England. This is your opportunity to lead a talented team of field service engineers, drive service excellence, and shape the customer experience within an innovative and health tech environment relentlessly focussed on better care for more people.
You are responsible for
* Managing customer relations: The customer experience is paramount, therefore the role will involve the recognition of customer needs, and the proactive management of customer relationships.
* Team Liaison: Working with district sales and project management to provide technical input in support of the Order Acquisition Process (OAP) and Order Realization process (ORP)
* People Management: Leading and mentoring a team of Field Service Engineers and ensuring service execution according to Philips procedures and processes. Your role will also include performance management and people development, including training plans.
* Compliance: You will be responsible for service delivery operations compliance performance within the district and also for reporting compliance issues to quality & regulatory functions at regional level. Ensuring installation of base accuracy and monitoring maintenance operations are aligned with relevant business service manuals and quality policies.
You are a part of the Service and Solutions Delivery Team reporting to the Service Delivery Lead UKI. You will be part of a supportive team of Service Delivery Managers across the UK.
To succeed in this role, you’ll need a customer‑first attitude and the following
* Relevant field service delivery experience
* Field service management experience essential (ideally managing a team of engineers)
* Experience in or an understanding of the med tech industry
* Experience in Customer Services environment
* Commercial acumen
* Experience in leading and managing a team of technically skilled individuals
* Technical expertise of problem solving.
* Degree level education or equivalent
* Full driving licence
In return, we offer you
A challenging, innovative environment with great opportunities for you to explore. From a competitive salary and performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.
How we work together
This is a field based role serving customers in the South East of England, primarily in London and surrounding areas.
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
* Learn more about our business.
* Discover our rich and exciting history.
* Learn more about our purpose.
* Learn more about our culture of impact with care here.
We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer‑first health technology solutions. Help us improve the health and well‑being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.
Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.
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