Client services manager

You thrive on building strong client relationships and translating business goals into impactful social media strategies? You're equally comfortable in a pitch room and a campaign debrief, and you know your way around creator marketing, platform trends, and performance data? Then this role is for you.

Tasks

• You own your client relationships end-to-end: from brief intake and strategic alignment to influencer marketing campaign delivery and performance reporting
• You translate client business and marketing briefs into data-driven social media strategies, ensuring KPIs, platform selection and creator fit are aligned from day one
• You develop and present pitches for new business, upsell opportunities, and influencer activations, positioning Pulse's social-first capabilities with confidence and commercial instinct
• You oversee influencer campaign execution in close collaboration with internal strategy, talent, and content production teams, keeping timelines, budgets, and stakeholder communication on track
• You analyze and present campaign performance data across key social media metrics, drawing clear conclusions and actionable recommendations for your clients

Requirements

• You have 3-5 years of experience in client services or account management at a social media, influencer marketing, or digital agency
• You are obsessed with social. You know what is trending, what big brands are up to and which creators are hot right now
• You communicate clearly and confidently, in writing and in person, and can manage multiple client demands without losing composure
• You are commercially minded and able to identify and develop opportunities within existing accounts
• You are solution-oriented, structured, and a reliable partner for both clients and colleagues
• You are open to feedback, collaborative by nature, and motivated by delivering work that makes a measurable difference

Benefits

• Time to pack your bags for Paris, London, Milan, Hamburg or Berlin: you’re welcome to work abroad from any of our office locations
• We love to see you grow: our careers coach is on hand for one-to-one coaching sessions and team workshops
• We work hard and play hard, bringing our global team together to collaborate, learn from one another and celebrate our successes
• Don’t fancy the office today? Our hybrid remote policy lets you work from home two days a week
• Keep your commute to a minimum: you’ll find all our offices right in the city centre
• For motivational high-paws and comforting cuddles, your four-legged friend is absolutely welcome at our offices

Meaningful advertising through a new age social media advertising solution: connecting influencer marketing, paid social advertising and social media management