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We are excited to offer a fantastic opportunity for a Permanent Business Support Manager to join our dynamic Sheffield team at our Olive Grove Depot (S2 3GE). This role will be a hybrid, with home working available however the role is primarily office based.
This position offers a competitive salary.
The standard working hours are 37.5
In this role, you will support the Sheffield account by ensuring the successful digital transformation through efficient and sustainable operations across environmental and highways projects within the Highways PFI. Your expertise will be crucial in maintaining high standards of service delivery, optimising the efficiency of resources, and implementing innovative solutions that drive positive change. By leading a diverse team, you will foster collaboration and continuous improvement, directly contributing to the growth and success of the Sheffield account. Your strategic vision and business support within the digital transformation will not only enhance the profitability and sustainability of our projects but also reinforce our commitment to excellence in service through our customers.
What You'll Do:
Strategy and Digital Transformation
• Develop and shape the business plan for a contract area in line with strategic collaborating with Business Director, Senior Leadership Team and contract teams.
• Deliver/improve agreed margins and cash flows.
• Oversee and coordinate various digital-related initiatives within the business, including planning, budgeting, and project delivery. Coordinate and work with client and operational teams to ensure the success of web-based projects and electronic solutions to drive efficiency.
• Monitor and analyse the performance of digital initiatives using analytical tools and data analysis techniques, regularly reporting to the Senior Leadership Team.
Finance / Operations
• Manage a defined area of P&L and balance sheet, implementing the business plan.
• Lead, review, and challenge budgets and forecasts to ensure a consistent and achievable approach.
• Monitor performance and efficiencies through site visits and reviews.
• Provide data and interpret management information to track performance.
• Contribute to bidding processes.
• Enhance service delivery and efficiency, sharing best practices for profit improvement.
• Ensure compliance with Health and Safety.
• Efficiently monitor resources: employees, fleet, suppliers, subcontractors.
• Communicate business imperatives clearly across the contract area.
• Support continuous improvement.
Customer / Market
• Understand and fulfil client requirements in the effective management of the Customer Service and Operational Control Centre.
• Promote customer-centric culture.
• Manage a team of Area Highway Representatives, coordinating with the operations teams and customer service teams to work with community issues, whilst successfully integrating our projects.
People / Organisation
• Manage supplier relationships (often outsourced/sub-contractors).
• Manage direct reports and support 'One Amey' culture.
• Ensure compliance culture.
• Manage the Social Value and ESG commitments of the Business
Why Join Us?
At Amey, we don't just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here's what you can expect when you join our team:
* Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions.
* Career Growth: Propel your career with clear, dynamic advancement opportunities
* Training Opportunities: Unlock your potential with comprehensive training tailored to your growth.
* Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.
* Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
* Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.
* Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
* Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
* Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.
* Company car/Car Allowance
What You'll Bring:
* Able to take and be accountable for decisions within the contract, reflecting the 'One Amey' level as appropriate
* Customer Relationship Management
* IT and Data analysis skills
* Ability to understand and implement commercial contracts
If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.
Application Guidance
At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.
As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.
If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to Kayla Caruth, our recruiter for this role, at kayla.caruth@amey.co.uk
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