What is in it for you
Job Description
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a strong understanding of your store's performance and be the specialist in implementing practical actions for its improvement by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinating the team to deliver the easiest shopping trip in the community.
* Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety.
* Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
* Supporting the Store Manager in coordinating seasonal, community, and charity events, creating an inclusive atmosphere.
* Ensuring the store is always clean, tidy, and well-presented.
* Prioritising the replenishment of products important to our customers.
* Ensuring point of sale and shelf edge labels reflect standards of excellence.
* Taking immediate action for overcharges and preventing reoccurrences.
* Managing queues proactively to deliver a great shopping experience.
* Coordinating colleagues to meet daily priorities and manage breaks around trade patterns.
* Being knowledgeable about the store and leading others to implement improvements.
* Following health and safety routines and ensuring colleagues do the same.
* Communicating effectively with the team to keep them well-informed.
* Seeking ways to simplify operations and sharing ideas with the Store Manager.
* Always putting the customer first and considering their needs in all actions.
* Resolving customer queries promptly, leaving them satisfied.
* Adjusting service to meet individual customer needs.
* Recognising and celebrating colleagues who deliver great service.
* Identifying and removing obstacles to excellent service.
* Resolving colleague queries in the absence of the Store Manager or escalating as needed.
* Ensuring appropriate staffing, reacting to short-term absences by actively finding cover.
* Being a Keyholder, attending alarm call outs to ensure store safety and security.
* Monitoring and acting on internal communications promptly, keeping colleagues informed.
* Balancing time between service and replenishment areas.
* Supporting the Store Manager in managing absences, conducting return-to-work interviews, and reporting issues.
* Building relationships with Area Managers and People Partners, escalating issues timely, seeking advice, and benefiting from coaching.
* If the store has a Post Office Local, duties include managing daily operations of the Post Office, which requires passing a background check; failure to do so will result in withdrawal of the job offer.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues.
Our stores are open seven days a week from 7am to 10pm, offering a range of products including fresh and chilled foods, household essentials, snacks, and beverages. Many stores also offer additional services like cash machines, Post Office, Parcelshop, bill payments, lottery, and vending solutions.
One Stop is a subsidiary of Tesco, acquired in 2003, operating separately from its Head Office in Brownhills, Walsall, and from three distribution centres in Brownhills, Nursling, and Wakefield.
We are committed to inclusivity and accessibility in our recruitment process. For support details, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For your country’s school leaver age, please click here.
Benefits
* 10% Discount in One Stop
* 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends) *
* 20% Discount on F&F Clothing in Tesco Stores *
* 10% discount at Tesco Mobile, including Colleague Deals for sharing with friends & family
* 20% off car, pet, and home insurance at Tesco Bank *
* Discounted eye care through Vision Express *
* Discounts at Tesco Pharmacy, including 50% off health checks and flu jabs
* Discounted Simply Health cash plan
* Colleague Deals and Discounts for savings on retailers, days out, gyms, and more
* Save as you earn scheme annual invitation *
* WeCare support service: 24/7 online GP, mental health support, and more at no cost
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options including part-time, job shares, phased retirement, and shift patterns
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