The Role
Truffle is looking to recruit a talented Account Director with 5+ years agency experience. The ideal candidate will be an inspiring leader in all things social, who is as passionate about spreadsheets and stats as you are about storytelling.
This person will be in charge of overseeing our team of account managers, community managers and designers, to ensure a streamlined and successful roll‑out of memorable social media campaigns. You will manage campaigns that grip, provoke, inspire and entertain. Creative storytelling is essential with attention to detail. Working in a fast‑paced environment, the ideal candidate will be able to coordinate multiple brands, developing the social strategy and leading our talented accounts team to deliver exceptional work across our clients’ channels.
What You’ll Be Doing:
* Strategy & Performance: Producing original strategies will be a key area of focus and you will be confident in producing unique strategies to achieve success for our clients and their unique objectives, merging creative methodology with numbers that can back it up.
* Lead on Campaign Delivery: Across all social channels: Instagram (full suite), Facebook, LinkedIn, Twitter, TikTok, YouTube. Oversee team in delivering impactful content calendars with strategic understanding of our clients’ objectives and a knowledge of their tone of voice, guidelines and nuance.
* Develop And Grow Our Client Relationships: Ensure a consistent stream of excellent creative, revenue‑generating work. Work closely with our clients to plan ahead and integrate campaigns with broader marketing plans,
* Project And Budget Management: Ensure the most effective use of resources and drive the highest end creative work with effective production and delivery of projects to budget and time. Work with the senior team to maintain profitability on all projects and campaigns.
* Team Management and Leadership: Working with our Client Services Director, contribute towards building a strong team that collaborates effectively with other internal departments, sharing knowledge, processes, client vision and KPIs. Structuring the team to ensure ownership over key existing client accounts. Creating an environment that promotes outstanding and proactive client service and positive morale, as well as identifying and troubleshooting problems and opportunities for the team.
* Client Health Management: Set new goals and targets for the team across client accounts; track and monitor throughout the month and jump in to provide direction to the team if trajectories are not being met; an agile approach is essential and problem‑solving attitude is key.
* Lead An Innovative Approach: Explore new campaign strategies and models, and continuously improve the campaign strategies through data monitoring and analysis
* Support on New Business Activity: Attend pitches with our CSD and MD, as well as networking and speaking engagements where you will be confident in representing and promoting Truffle.
Experience Required:
* Experience in managing a team and line‑managing individuals
* Proven track record of demonstrating empathetic client skills and a strategic ability to grow long‑term client relationships and accounts
* Demonstrated experience and skills in areas such as advertising, creative production and copywriting
* Well‑versed in a fast paced environment
* Minimum 5 years working experience in digital, social media and/or advertising across B2B and B2C companies
* Experience successfully managing projects and growing relationships with SMEs and international clients, and working with cross‑functional teams and agency partners
* In‑depth knowledge and understanding of social media, digital and current communications and content marketing trends
* Proven experience accurately reporting and analysing numbers and metrics
* Proficient in social measurement and listening tools and paid social media advertising for all social channels
* Experience developing strategic recommendations/proposals for social media and digital activations (paid/organic) and KPIs to effectively measure success
* Result and solution‑oriented with a strategic mindset, good logical thinking and strong in data analysis
* Strong execution and good capacity for pressure, and a good sense of communication and co‑working
* Ability to deliver high quality work, multi‑task and project manage/manage deadlines, and delegate tasks with ease
Benefits:
* Hybrid working with two days working a week in our office in Farringdon
* A ‘Workstation’ Policy is in place whereby employees who have completed one year of service are able to work from abroad for a two‑week period
* 24 days holiday and birthdays off
* Company away days and socials
* Mental Health support and therapy support
* Monday breakfast club
* Thursday drinks
* Pension scheme
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