Location: London. Salary: GBP 80,000 – GBP 100,000.
The Role
* Oversee a small group of established, high‑performing restaurants, working closely with General Managers and Leadership.
* Build credibility with senior teams, providing support, challenge, and direction where needed.
* Review performance across sites, using P&L insight to identify gaps and drive improvement.
* Hold GMs to account in a constructive but direct way, ensuring standards, performance, and consistency.
* Stay close to the business, visible in sites, understanding how teams are really operating day‑to‑day.
* Identify where support is needed across people, operations, and structure and take action.
* Work across HR, L&D and operations, ensuring teams are engaged, developed, and retained.
* Bring a balanced approach, knowing when to push, when to support, and when to step back.
The Person
* A credible hospitality operator who has led at senior level and understands complex, high‑volume environments.
* This is essentially a people‑focused role: happy team, happy guest – you must live and breathe these values.
* Natural people‑focused, but commercially aware: comfortable discussing performance, cost, and accountability.
* Someone GMs will respect: direct, fair, and able to have honest conversations when it matters.
* Able to read a business quickly: spotting issues, understanding root causes, and acting on them.
* Not reliant on process or structure: comfortable operating in a business that isn’t overly corporate.
* Strong judgement: knows what to get involved in and what to leave alone.
* Focused on retention, team engagement, and building strong internal cultures.
* Resilient and grounded: able to deal with strong personalities and navigate challenging conversations.
Get in touch if this is a bit of you.
#J-18808-Ljbffr