About The Role
We're looking for an experienced and technically strong Technical Lead to join our team and act as the senior point of expertise. This is a hands‑on role suited to someone who enjoys solving technical challenges, leading from the front, and supporting engineering teams through high‑level escalations and critical incidents.
Job Details
Job Title: IT Technical Lead (3rd line)
Location: Aberdeen (Hybrid)
Salary: Up to £50,000
Contract type: Permanent
Hybrid role with onsite requirement in Aberdeen 3 days a week. Must be able to commute to the office and have your own transport.
What You’ll Do
* Lead and mentor a team of system administrators, network engineers, and support technicians, providing technical guidance and support across day‑to‑day operations and escalations
* Design, implement, and support IT infrastructure solutions for multiple clients across on‑premises, cloud, and hybrid environments
* Act as the primary technical escalation point for high‑priority or complex incidents, changes, and project work
* Work directly with clients to understand business requirements and translate them into effective, scalable technical solutions
* Support the onboarding and offboarding of MSP clients, ensuring smooth transitions and minimal disruption to services
* Ensure consistent delivery of IT services in line with agreed SLAs, operational standards, and best practices
* Collaborate with account managers and service coordinators to plan, prioritise, and deliver technical work effectively
* Drive continuous improvement across systems, processes, documentation, and support procedures
* Stay up to date with emerging technologies and provide recommendations to enhance services, systems, and overall client experience
Requirements
Essential
* Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft Exchange / Microsoft 365.
* Experience with virtualisation, including VMware and Hyper‑V, along with backup and disaster recovery solutions.
* Solid understanding of network infrastructure, including firewalls, routers, switches, VLANs, and VPN technologies.
* Proficiency with cloud platforms, particularly Microsoft 365 and Microsoft Azure.
* Experience with remote monitoring and management (RMM) tools and working within managed service environments.
* Familiarity with cybersecurity best practices, patch management, endpoint protection, and system hardening.
* Proven experience leading, mentoring, or supporting technical teams within a collaborative environment.
* Excellent communication skills, both written and verbal, with the ability to engage confidently in client‑facing situations.
* Strong organisational and multitasking abilities, capable of managing multiple clients, priorities, and projects simultaneously.
* A proactive problem‑solver who remains calm and effective under pressure.
* Customer‑focused mindset with a commitment to delivering high levels of service and technical support.
Desirable
* Scripting and automation experience, particularly with PowerShell, would be advantageous.
* Comfortable working within ticketing systems and PSA platforms such as ConnectWise and Autotask.
Benefits
* Company Pension Scheme and matching contributions
* Company Perks portal
* Private Medical insurance
* Life assurance
* 25 days holiday plus bank holidays plus holiday trading
* Your Birthday off, on us
* Health Club and Wellbeing Scheme
* ARO Shares after 12 months employment
* Employee Assistance Programme
* Technical Training Academy and E‑learning
* Hybrid working
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