Serco have an exciting opportunity for an Operations Co-Ordinator to join our Maritime team. Serco is seeking a proactive, organised, and experienced Operations Co-Ordinator to lead the coordination and delivery of key outputs across the DMS-NG C4 Offshore Operation. This is a high-impact role where your leadership and planning skills will directly influence the success of a nationally significant marine contract.
You'll work closely with the Marine Operations Manager to ensure our afloat teams are resourced, compliant, and ready to deliver. With access to cutting-edge systems like SEAMS, Time2Work, and LMS, you'll help drive operational excellence, crew readiness, and continuous improvement.
Responsibilities
* Lead short- to medium-term planning to align crew and asset resources with anticipated tasking beyond the 48-hour operational window.
* Manage afloat personnel (excluding engineering staff) and provide direction to Operations Controller, and Systems Co-Ordinator.
* Oversee crew rotations, SQEP tracking, and compliance with STCW, MLC, and ISM standards.
* Maintain accurate schedules, mobilisation plans, and operational documentation using SEAMS, LMS, and Time2Work.
* Support crew logistics including travel, accommodation, training, medicals, and visas, with flexibility to manage directly when required.
* Liaise with HR and crewing agencies to source qualified personnel and support recruitment and onboarding.
* Coordinate vessel movements, port calls, and maintenance planning with stakeholders.
* Ensure documentation and records are accurate, approved, and stored in line with organisational standards.
* Track operational tasking and service requests, ensuring alignment with contractual entitlements and supporting invoicing.
* Represent the operation out-of-hours as Duty Controller on a rotational basis.
* Promote safety, assurance, and customer service excellence, using feedback to drive continuous improvement.
* Support governance, compliance, and succession planning initiatives across the contract.
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