Job Title & Grade
Team Manager - HEO
Contract Type
Permanent
Salary
£35,335 to £37,847 (dependent on location)
Location
Cardiff
Directorate
Case Management
Team
Civil Applications Team
Working Pattern
The post supports the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part‑time or as part of a job‑share. Part‑time applicants must cover a minimum of 28 hours and four days a week, with Monday included.
Reporting to
Operations Manager
Closing date for applications
18th November 2025
The Legal Aid Agency
We are an executive agency of the Ministry of Justice (MoJ), responsible for operationally administering the legal aid fund to provide criminal and civil legal aid advice to people in England and Wales.
We employ around 1,200 colleagues across England and Wales and are proud of our civil service people survey results.
Diversity and Inclusion
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. We support a disability‑confident approach, offering guaranteed interviews for candidates with disabilities who meet the essential criteria for this role. We are committed to ensuring our recruitment process is inclusive and accessible to all.
Reasonable Adjustments
If you have a disability or long‑term condition and need reasonable adjustments to support you through the recruitment process, please inform us via the application system or by emailing LAARecruitment@justice.gov.uk after you have applied.
Case Management Directorate
This operational delivery function ensures that over 500,000 new clients each year can access the justice they require and that providers are fairly remunerated for the delivery of legal aid.
Civil Case Management
This sector processes applications and claims for costs for legal aid and associated items of work. It is responsible for ensuring that legal aid services from solicitor, barrister and not‑for‑profit sectors are available to the general public.
Job Summary
The role will principally be to effectively lead a team to meet Key Performance Indicators, analysing performance statistics and developing team members to ensure an effectively engaged team on a daily basis.
Key Responsibilities
* Planning internal resources to ensure all business targets are met, including individual quality and productivity targets, collating and analysing data to inform decisions, escalating issues as they emerge, and helping to find effective solutions.
* Analyzing financial and performance management data to identify key issues and ensure appropriate action is taken to address areas of concern.
* Setting and communicating a clear direction for the team in relation to the Agency’s aims, objectives, purpose, and vision to ensure understanding and engagement.
* Supporting the internal transformation programme, ensuring teams are aware of proposed changes that affect them and feel supported throughout the process.
* Ensuring performance meetings are held in line with the MoJ process and conversations are meaningful for both individuals and the LAA, providing constructive and honest feedback on performance.
* Setting SMART targets and objectives for direct reports in the team and for self to ensure effective performance management can take place.
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