Overview
Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? To be considered for an interview, please make sure your application is full in line with the job specs as found below. Join Ocado Logistics where there are bags of possibilities. Its our mission to provide an outstanding customer experience. Our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van!
Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays. Along with your base pay you will receive premiums that will increase your average hourly earnings to £12.70 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions. All your breaks are paid, meaning for every minute at work you get paid. Thats a great deal! More information is included at the bottom of this advert to help you understand what that might look like.
Responsibilities
As a Customer Service Team Member, you will be delivering top quality products on time and in an efficient manner as part of Ocado Logistics. This is a customer-facing role requiring clear communication and a safe working environment.
Benefits
* Company pension of up to 7% matched contributions after just 3 months
* An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents
* Hundreds of high street shopping, entertainment and restaurant discounts
* Life insurance coverage from day one of employment
* 15% off your weekly shop with Ocado.com
* Voluntary benefits such as dental and travel insurance at discounted prices
* Career progression – many internal opportunities are available as 87% of salaried roles are filled by internal colleagues
Qualifications & Requirements
* Full UK or EU driving licence
* Minimum of 6 months driving experience (12 months desirable)
* Maximum of 6 penalty points
* No driving disqualifications in the past 5 years
* Some deliveries involve handling of alcohol products; you must be over 18 to apply
* Good communication skills as this is a customer-facing role
How To Apply
* Fill in an online application - there is no CV needed
* Recruitment team will conduct Online Licence Check and Right to Work Checks
* Invited to take a tour of the site to meet the team for a Q&A session
* Disclosure and Barring Service (DBS) check will be completed
* Upon completion of checks, you will be offered the role
Contract Type: Permanent
Contract Hours: 40 hours (including paid breaks)
Contracted days: You will be required to work any 5 days out of 8; 8 hour shifts with further information provided during pre-boarding
Shifts: AM & PM. You may start as early as 05:30 and finish as late as 12:00 (midnight). You will receive your shift rota up to 13 weeks in advance
Pay Structure: This position is lunar paid (paid every 4 weeks on a monthly schedule)
Hourly Pay Rates:
* Monday to Saturday (Basic Rate): £12.26
* Evening Premium (from 6pm): £1.12
* Sunday Day Premium: £1.23
* Sunday Evening Premium: £2.46
* Overtime rate Monday to Saturday (Day Shift): £15.33
* Overtime rate Monday to Saturday (Evening Shift): £16.73
We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities.
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