Cruise Sales Team Lead
Salary - up to £60k including Base, Commission + Bonus.
(Full Time, Remote Working, Weekend Working Required)
Must be UK based.
The Future of Cruising
My Kind of Cruise is transforming how people plan and book their holidays at sea. As the world’s first mobile app to let travellers search, compare and book cruises in under 90 seconds, we are redefining what cruising means for a new generation.
Since launching our first version in January 2022, we have secured investment from Hays Travel, the UK’s largest independent travel agent, which shares our vision of a more accessible, modern cruise experience. Described by Forbes as “the Airbnb of cruises,” we are building a loyal community of customers who value ease, transparency and great value.
Exciting Times Ahead
My Kind of Cruise is now an established online business, growing quickly with ambitious plans to expand our reach, our technology and our team. Every campaign we launch, every channel we optimise and every insight we uncover will shape an industry-first experience, and we’d like you to join us on our journey.
The Role
Are you a passionate cruise expert with strong leadership skills and a talent for developing others? As a Cruise Sales Team Lead, you'll work from home supporting and training a team of Cruise Sales Agents, helping them build product knowledge, improve sales performance, and deliver exceptional cruise expertise. You'll provide ongoing coaching, guidance, and motivation while leading by example and driving team success. With access to extensive resources and industry-leading support, you'll play a key role in shaping a high-performing sales team within a fast-growing travel business.
Your Responsibilities
* Lead a team of sales agents.
* Engage with clients via phone, email, social media, and live chat to understand their cruise preferences.
* Provide tailored cruise recommendations, including ancillary products like insurance.
* Participate in promotional activities to increase your client base.
* Utilise social media platforms to convert enquiries into bookings
About You
* Minimum of 2 years experience in leading a travel sales team or 1 Years experience being a store manager at a travel agency
* Minimum of 5 years' experience in travel agency sales, with a strong sales record.
* Excellent knowledge of cruise products and operator reservation systems.
* Exceptional customer service and communication skills.
* Proficient in Microsoft Office, Outlook, and/or the Google Suite of products including Chrome, Gmail and Sheets etc.
Why My Kind of Cruise
Start-ups can be a refreshing environment to work in, and we are no different. Our founder’s outlook means you are trusted to manage your own time with core hours to stay connected. Work-life balance is real here, and so are the perks:
* 100% remote working
* Provided with your own Macbook
* Flexible working hours to suit your lifestyle.
* Educational opportunities and travel partner discounts.
* Marketing material.
* Social media support.
* Discounts for you, friends and family on all cruises
* Quarterly team get-togethers
Ready to Make Waves?
If you are excited to take our user growth to the next level and help redefine what cruising means for the next generation, we would love to hear from you.