Job Description
What you will be doing…
* Putting the customer first in every interaction.
* Providing proactive communication to clients and internal teams.
* Delivering exceptional customer service within agreed SLAs.
* Supporting customers and scheduling reactive service calls.
* Planning and booking Planned Preventative Maintenance (PPM) visits.
* Managing engineer diaries and allocating work efficiently.
* Handling all return visits following initial engineer attendance.
* Coordinating specialist equipment or subcontractors as needed.
* Making informed decisions based on multiple factors.
* Logging and supporting complaint resolution
Key Skills
* Strong communication at all levels
* Excellent customer service and care
* Confident problem-solving abilities
* Ability to multitask and work under pressure
* High attention to detail and accuracy
* Effective conflict resolution
* Good time management
* Experience using service management systems
Qualifications
What you will need...
* Proven experience in a call centre or customer service/front-facing role (internal or external).
* Strong experience using Microsoft applications.
* Ability to work with multiple systems simultaneously.
* Team-oriented approach, managing your own workload and supporting others.
* Ability to build strong working relationships with the Regional Service Manager and engineers.
What’s required:
* Experience in a similar role
* A team-focused attitude, self-motivation, and the right to work in the UK
Additional Information
It’s great to see you’re considering a career with us here at Securitas Technology! You're one step away from joining our global team of over 375,000 professionals.
Why Choose Securitas Technology?
At Securitas Technology, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.
What You Can Expect
Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.
Diversity & Inclusion: Be Yourself at Securitas
We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:
* Career Growth: Clear pathways from apprenticeships to leadership programs.
* Inclusive Leadership: A culture of respect, transparency, and collaboration.
* Fair Pay & Benefits: Competitive, equitable compensation and benefits.
Our Commitment to You
We support our workforce through initiatives such as:
* Employee Networks – Safe spaces to connect and influence policies for change.
* Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
* Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
* Health & Well-being Programs – Mental health support and workplace wellness.
* Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.
We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!
Take the Next Step
Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!