We are looking for a Senior Network Operations Engineer to join our team to be based in the UK. You will be responsible for implementing change, upgrades and diagnosis as part of the network operations team. Acting as a technical expert you will have responsibility for participating in incident response as part of the wider IT operations team and with the Global Network/Infrastructure teams.
Key Accountabilities/Deliverables
* Technical fault finding and network incident management
* Support IT colleagues with resolving a mixture of 2nd and 3rd line tickets
* Provide diagnosis and resolution of network incidents
* Ensure resolutions are fit for purpose and implemented in a safe and controlled manner
* Maintain and ensure high levels of network availability and resilience
* Implement change in an appropriate, controlled manner
* Make sure that CMDB (change management database) / documentation is kept up to date and fit for purpose
* Ensure work is carried out to the appropriate quality and company standards and timescales
* Deploy and maintain corporate standards
* Any additional duties & responsibilities that may reasonably be expected to be undertaken
* Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher's shared values, in particular, putting clients at the heart of our business
Person Specification:
* Cisco CCNA (essential)
* Cisco CCNP (essential)
* Any other network/telephony qualifications would be an advantage
* Cisco IOS (R&S) including switch stacks, and Core Switches (such as 6500 series)
* Networking and IP telephony skills in a complex environment
* Industry best-practise for establishing and maintaining firewall security policies
* Root cause analysis and low-level troubleshooting (e.g. packet capture)
* Cisco Voice (desirable)
* Cisco NXOS experience (desirable)
* Knowledge outside of Networks/Telephony for troubleshooting purposes (eg Servers, ESX, etc) (desirable)
* Cross platform diagnosis skills using industry tools and techniques
* Hands-on experience of: Cisco ASA, Cisco Switches and Routers, Cisco Voice
* Working with other technical teams and technology experts
* Comfortable with copper and fibre cabling and the related troubleshooting areas
* Experience of any non-Cisco Network/Telephony equipment (desirable)
* Strong discovery and documentation skills
* Able to explain Network/Telephony concepts clearly to a technical or non-technical audience
* Able to adhere to existing processes and procedures at all times
* Ability to identify and suggest improvements, and provide input into the team roadmap Comfortable with learning new skills and technologies as required
* Eligible to work in the UK
* Occasional travel between locations will be required, with some overnight stays
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