Broker Sales Support Executive
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well-being, and peace of mind of those we serve.
Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive—ensuring your well-being and work-life balance.
We’re looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first.
At Cigna, you’ll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life’s key moments, your work will matter.
Grow with us—and help shape the future of healthcare.
About The Role
Reporting to the Broker Sales and Support Team Manager, you will be responsible for the end-to-end broker service process for our intermediaries.
Your hours will be 9-5pm but could change to rotating shift basis between the hours of 7am and 6pm, with substantial notice
1. 7:00am – 4:00pm
2. 9:00am – 5:00pm
3. 10.00am-6.00pm
You'll Be Responsible For:
4. Serve as a dedicated Broker Support Executive for our important brokers, delivering exceptional service and fostering long-term relationships.
5. Proactively follow up on broker requests, ensuring resolution and communication within agreed timelines.
6. Ability to work under own initiative, Monitoring and managing both your own and the central team inbox.
7. Meet and exceed service targets including call volumes, talk time, and first-contact resolution.
8. Collaborate with internal departments to ensure your dedicated broker needs are met efficiently and effectively.
9. Identify and recommend process improvements to ensure our broker processes continue to evolve, and in turn improve the brokers overall experience.
10. Support team goals by helping and sharing knowledge across the team.
11. Ability to organise, prioritise and manage workflow to meet individual and team requirements
12. Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
13. Providing regular updates to your dedicated accounts, based on account performance from a service perspective
What You'll Bring to the Role
14. Previous experience in medical administration or customer service focused organisation.
15. Ability to meet/exceed targets and manage multiple priorities.
16. Proficient in Microsoft Office applications.
17. B2B experience preferred but not necessary
18. Proven experience in managing accounts and building strong client relationships.
Why You'll Love Working Here
19. Competitive salary
20. Multicultural and hybrid working environment
21. Private Medical Insurance
22. Employee Wellbeing Benefits
23. Educational Development Program
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.