Housing Assistant Holliday Street, Birmingham 5 months fixed term contract £24,570 per annum (pro-rata) 37.5 hours per week The purpose of the role is to support the Assistant Director of Housing with any administrative duties required within the organisation. What you’ll be doing Prepare paperwork and forms required for Housing management letters, mail merges Triage and delegate case work coming into the service. Telephone residents making appointments on behalf of Housing Officers Support the service with diary entry. Complete recording, and scanning, of information onto relevant systems. Prepare, and complete, performance and compliance reports, as required. Monitor, record, and provide updates on workloads within the directorate. Liaise with other departments and teams within the company. Carry out investigation into reports and pass information onto relevant Officer’s on behalf of Assistant Director of Housing. Ensure full and accurate records are maintained. Utilise the company purchase ordering system by raising relevant orders as requested by the Assistant Director of Housing. Who we’re looking for? Experience & Knowledge Experience of providing administrative support within a housing, local authority, public sector, or similar customer-focused environment Experience of handling and prioritising casework or enquiries in a busy service Experience of communicating with residents or customers by telephone and in writing Experience of maintaining accurate records and managing confidential information Understanding of the importance of data protection and confidentiality Skills & Abilities Strong organisational and time management skills, with the ability to manage competing priorities Ability to triage, allocate, and track work effectively Excellent written and verbal communication skills Ability to liaise effectively with colleagues across teams and departments Good attention to detail and commitment to accuracy Ability to work both independently and as part of a team Confident in using IT systems, including databases and electronic record-keeping systems Personal Attributes Professional, approachable, and customer-focused manner Ability to handle sensitive and sometimes complex information with discretion Flexible and adaptable to changing priorities Proactive and willing to support the wider service as required Desirable Experience & Knowledge Experience working in a housing association, social housing, or local authority setting Experience supporting senior managers or directors Experience of producing performance, compliance, or management reports Experience of using housing management systems Knowledge of housing services, tenancy management, or housing-related processes Skills & Abilities Experience of mail merges and document production Experience of diary management for officers or managers Ability to analyse information and provide clear summaries or recommendations Experience of raising purchase orders or using purchase ordering systems Qualifications (Desirable) Relevant administrative, business support, or housing qualification GCSEs (or equivalent) including English and Maths Why join us? This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be: Trustworthy Collaborative Accountable People Focused Caring in all we do The benefits 34 days annual leave, plus the option to purchase up to 5 additional days A day off for your birthday 4 days off when you move home Life assurance (3 x salary) Employee Assistance programme & wellbeing programme Flexible Working options Learning & Development opportunities Who we are? Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people How to apply? If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).