Barton Family Practice is looking for additional enthusiastic medical receptionist to join our friendly, supportive, well-organised, forward thinking Practice team. We are a semi-rural practice on the edge of the Peak District situated in the pleasant village of Barton under Needwood, with excellent road and rail connections to the Midlands and beyond. We provide high quality care, and our patient-focus is reflected in our excellent patient satisfaction rates, high QOF achievement and Good CQC rating.
Purpose built premises with District Nurses, Physiotherapy, Podiatry, Health Visitors and CBT therapists on site
Training and research practice
4 Partners (3 WTE), Clinical Pharmacist, Nurse Practitioner, 2 Nurses, Nurse Associate, HCA, and Phlebotomist
Well organised reception and Admin team
EMIS Web, AccuRx, DOCMAN 10 and workflow management
Chronic disease clinics, minor surgery, and contraceptive implants
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Dealing with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.Receive and make telephone calls as required.Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to On-Call Doctor.Action repeat prescription requests and ensure that they are ready within (2 working days) & forwarded to the correct pharmacy. Accurate recording ofpatient information on to the computer as required. Dealing withPatient notes and correspondence in a timely manner.
About us
Barton Family Practice is a real friendly team whose aim is to deliver the best patient care for each individual patient. Being a good team player is a vital part of our receptionist role. You will be well supported by colleagues and will find this busy role rewarding and demanding, learning many new skills to give you job satisfaction.
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Efficiently use numerous IT applications to maintain accurate patient records.
The post holder will form part of the multidisciplinary team providing high quality care for patients of the practice. The role of Receptionist is fundamental to the smooth running of the practice and has a unique role in building relationships with patients
* The post holder will be the first point of contact for patients at the practice. The role is varied and includes face to face work with the public and administration duties. The post holder will need to have a clear understanding of customer care and be able to work as part of our friendly team.
Job responsibilities
BartonFamily Practice
JOB DESCRIPTION
JOB TITLE: MEDICAL RECEPTIONIST part time hours
REPORTS TO: PRACTICE MANAGER
Hourly rate of pay £12.21 per hour
Covering Monday to Friday Surgeryhours 08:00 until 18:30 Monday to Friday.Shift patterns to be agreed.
Job Summary:
Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.
Providegeneral assistance to the Practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone. Efficiently use numerous IT applications tomaintain accurate patient records.
Thepost holder will form part of the multidisciplinary team providing high qualitycare for patients of the practice. The role of Receptionist is fundamental tothe smooth running of the practice and has a unique role in buildingrelationships with patients
Thepost holder will be the first point of contact for patients at the practice.The role is varied and includes face to face work with the public andadministration duties. The post holder will need to have a clear understandingof customer care and be able to work as part of a team.
Job Responsibilities:
* Ensure aneffective and efficient reception service is provided to patients and anyother visitors to the Practice
* Deal with allgeneral enquiries, explain procedures and make new and follow-upappointments.
* Using your ownjudgment and communication skills ensure that patients with no priorappointment but who need urgent consultation are seen in a logical andnon-disruptive manner.
* Explain Practicearrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.
* Receive and maketelephone calls as required. Divertcalls and take messages, ensuring accuracy of detail and promptappropriate delivery.
* Enter requests forhome visits into the visit list, ensuring careful recording of allrelevant details and where necessary refer to On-Call Doctor.
* Action repeatprescription requests and ensure that they are ready for collection by thepatient within 48 hours (2 working days) or forwarded to the correctpharmacy
* Prepare notes/labelsfor specific clinics held, ensuring completion of all associated paperworki.e. Travel Clinic paperwork
* Advice patients ofrelevant charges for private (non General Medical Services) services,accept payment and issue receipts for same.
* Enter patientinformation on to the computer as required.
* Patient notes andcorrespondence:
o Retrieveand re-file records as required, ensuring strict alphabetical order is adheredto
o Ensurecorrespondence, reports, results etc are scanned/filed promptly and in thecorrect records, ensuring that all recent correspondence is available whenpatients are seen.
o Ensurerecords are kept in good repair with all necessary information on the outsidecover clearly visible.
* Make and serve refreshments,ensure the kitchen is kept clean and tidy and air and tidy the waitingroom in turn with other staff.
o Openup premises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients.
o Whenlast to leave at the end of the day, ensure that the building is totallysecured, internal lights are off and the alarm activated.
* Ensure that allnew patients are registered onto the computer system promptly andaccurately
* Undertake anyother additional duties appropriate to the post as requested by thePartners or the Practice Manager.
* Overtime is alsoneeded to help cover annual leave and staff sickness, this overtime ismutually agreed with the Reception Team Leader.
Confidentiality:
* In the course ofseeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and actappropriately
* In the performanceof the duties outlined in this Job Description, the post-holder may haveaccess to confidential information relating to patients and their carers,Practice staff and other healthcare workers. They may also have access to informationrelating to the Practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential
* Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thePractice Health & Safety Policy, to include:
* Using personalsecurity systems within the workplace according to Practice guidelines
* Identifying therisks involved in work activities and undertaking such activities in a waythat manages those risks
* Making effectiveuse of training to update knowledge and skills
* Using appropriateinfection control procedures, maintaining work areas in a tidy and safeway and free from hazards
* Reporting potentialrisks identified
Equality and Diversity:
Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:
* Acting in a waythat recognizes the importance of peoples rights, interpreting them in a waythat is consistent with Practice procedures and policies, and currentlegislation
* Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.
Personal/Professional Development:
Thepost-holder will participate in any training programme implemented by thePractice as part of this employment, such training to include:
* Participation inan annual individual performance review, including taking responsibilityfor maintaining a record of own personal and/or professional development
* Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork
Quality:
Thepost-holder will strive to maintain quality within the Practice, and will:
* Alert other teammembers to issues of quality and risk, raise and review significant eventsand help with audits and surveys to maintain quality assurance.
* Assess ownperformance and take accountability for own actions, either directly orunder supervision
* Contribute to theeffectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
* Work effectivelywith individuals in other agencies to meet patients needs
* Effectively manageown time, workload and resources
Communication:
The post-holdershould recognize the importance of effective communication within the team andwill strive to:
* Communicateeffectively with other team members
* Communicateeffectively with patients and carers
* Recognize peoplesneeds for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
Thepost-holder will:
* Apply Practicepolicies, standards and guidance
* Discuss with othermembers of the team how the policies, standards and guidelines will affectown work
* Participate inaudits where appropriate
Person Specification
Experience
* Minimum previous job specific training: patient/customer service
* Experience of working directly with members of the public in a busy patient/customer facing environment
* Experience of answering telephone calls in a high call volume environment
* Experience of working as part of a team
* Experience of working directly with members of the public in a busy NHS environment
* experience of using EMIS WEB
* Docman
* AccuRX
Qualifications
* GCSE CSE O Level A TO C GRADE MATHS AND ENGLISH
* Good General Secondary Education
* College education
* Educated to A level standard
* Other specific qualifications Medical terminology Customer Services
* Computer Qualifications
knowledge and skills
* Library & indexing skills knows ABC
* Organisational / problem solving skills
* Verbal communication skills ability to deal with people in person and on the telephone
* Good interpersonal skills to develop and maintain effective working relationships; ability to work to and meet firm deadlines; ability to work on own initiative
* Verbal reasoning skills
* good knowledge of WORD and Xcel
* Clinical software skills EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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