Patient Transfer Assistant
Closing date: 29 April 2026
Are you passionate about working with people and being part of a diverse, active team? The Site Operations Centre is looking for proactive and compassionate Patient Transfer Assistants to support the safe, efficient and timely transfer of patients within the hospital. In this essential role, you will provide support and collaborate with clinical and operational teams across the Trust to deliver a high-quality service to our patients at all times.
Main duties of the job
Key Responsibilities:
* Proactively and positively contribute to the successful overall performance of the Trust.
* Deliver excellent levels of customer service to all patients, visitors and staff at the Trust.
* Develop effective ways of working and create strong partnerships and relationships with all stakeholders to support the implementation of government policies on health.
* Develop an organisational culture that fosters collaborative working among all staff groups, to ensure a focused commitment to delivering quality services and outcomes.
* Comply with corporate governance structures in keeping with the principles and standards set out by the Trust.
* Support the Trust culture of collaborative, flexible cross‑team working and commitment to delivering quality services and outcomes, which support government public‑health policies.
Job responsibilities
To provide support to the Corporate Site Operations team by transferring and escorting patients, ensuring an efficient, effective and high‑quality service is provided. This role requires the daily completion of the ED Checklist, which incorporates checking on linen trolleys, the cleanliness of wheelchairs and beds, and urgent runs to labs.
The role includes working as part of a team on a monthly rota which runs 24 hours a day, seven days a week, 365 days a year, and forms part of the Site Operations Centre, working across the organisation to deliver safe, effective flow of patients.
* Transfer and escort patients between units and around the hospital.
* Assist the clinical and operational team to facilitate the smooth running of patient flow around the hospital site on a daily basis.
* Ensure bed/trolley stock is available and ready to use, and that they are clean at all times.
* Foster a safe and efficient environment for patients, staff and visitors.
* Assist the safe transfer of patients to and from radiology and scanning.
Specific Core Functions
* Provide the safe transfer of patients internally throughout the hospital as required, including transferring patients from Resus, Trauma and urgent patients to CT as directed by senior management.
* Prepare patients for transfer from their clinical area.
* Support the completion of AMU X‑ray runs as directed by senior management.
* Assist with patients' needs during transfer, under the direction of clinical staff, ensuring all possible steps are taken to safeguard the welfare, safety and security of patients, visitors and staff in accordance with Trust policies.
* Undertake specific organisational and administrative duties as required.
Person Specification
Experience
* Working with people within a caring setting.
* Experience of working within a high visibility customer-facing environment.
* Experience of working in an NHS Trust/healthcare environment.
* Articulate in expressing ideas.
* Previous experience in a front-facing role.
Qualifications
* Educated to GCSE standard or equivalent.
* NVQ II training or equivalent experience.
Skills and Knowledge
* Good organisational skills.
* Ability to work as part of a team and independently.
* Ability to liaise with staff at all levels.
* Ability to prioritise and plan workload.
* Knowledge of handling highly sensitive/patient confidential information.
* Excellent verbal and written communication skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.
Employer name
Portsmouth Hospitals University NHS Trust
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