Customer Success Manager
Hybrid working - South West London office 3 days per week
£40,000 + Bonus
| Data | Media | Events | B2B SaaS
A great opportunity to join a growing business in a critical client management role.
BMS have been engaged to recruit for a fast-growing, global financial intelligence business that's redefining how professionals across investment finance connect, learn, and grow.
This is your chance to join a high-performing Customer Success team, working with market-leading data tools, virtual and in-person events, and award-winning editorial platforms.
The Company - Our client is a digital-first B2B media and intelligence group serving international finance markets. Through multiple respected brands, they produce high-impact conferences, deliver premium market data, and publish trusted editorial content consumed by major players in banking, government, infrastructure, and commodity finance.
Their platforms serve thousands of professionals worldwide, offering multi-stream industry conferences, in-depth market reports, and cutting-edge AI-driven tools that support decision-making in complex global markets. Having doubled in size in recent years, the company continues to expand rapidly-providing significant growth opportunities for ambitious individuals.
The Role: Reporting to the Head of Customer Success, the Customer Success Manager will manage a portfolio of 40-50 clients, guiding them through onboarding, engagement, training, and value delivery. This role combines strategic client management with hands-on support to maximise client retention and growth.
This is a critical, strategic client management position. It requires logical, patient thinkers who can handle challenging situations and turn them in to opportunities.
Key responsibilities:
* Own the client journey from onboarding.
* Ensuring the client has the best likelihood of renewal
* Deliver tailored training and platform demos aligned to client roles
* Monitor usage metrics and communicate ROI and value clearly
* Identify upsell and cross-sell opportunities
* Collaborate cross-functionally with sales, product, editorial, and events
Candidate Requirements:
* 2+ years of b2b client management experience
* Experience working with a license based sales model
* Strong relationship management and communication skills
* Proactive, adaptable, and driven personality who takes initiative
* Commercial mindset with resilience and customer focus
Desirable Skills:
* Previous customer success experience,
* Experience onboarding and managing enterprise clients
* Spanish language skills
The Package:
* £40,000 base salary plus bonus
* Flexible hybrid working (3 days in office, 2 remote)
* 25 days holiday + UK bank holidays + Christmas office closure
* Private health insurance and wellbeing programmes
* Free gym and Pilates classes
* Cycle-to-work scheme and ethical pension plan
Desired Skills and Experience
Customer Success, B2B, Information Services, Trade Finance, Account Management, BI, Retention