Overview
of products across our market‑leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.
Role Overview
As an Employee Relations Consultant you'll be a trusted advisor providing expert consultancy and support to stakeholders across all stages of Employee Relations (ER) case and project activity. You'll offer commercially focused, risk‑based guidance that aligns with employment legislation, case law, regulatory requirements, and best practice.
Key Responsibilities
* Supporting complex multi‑strand ER activity throughout a colleague’s journey with Phoenix, including settling in periods, performance management, conduct disciplinaries and grievance resolution (formal and facilitated conversations).
* Present risk‑ and cost‑based options to aid decision‑making, ensuring compliance with employment and regulatory law.
* Coach our People Leaders through ambiguous and sensitive situations, identifying key risks and delivering commercially sound solutions.
* Deliver organisational design (OD) initiatives by advising on business case development, consultation processes, selection criteria, and redeployment strategies.
* Assist with right‑to‑work compliance, including sponsorship management and coordination with legal advisors on complex immigration cases.
* Lead and deliver ER‑related projects, including TUPE consultations and broader HR change initiatives.
* Apply a digital mindset to identify and support delivery of new or existing technologies that enhance our delivery of ER while maintaining or improving the colleague experience.
* Provide governance and advisory support on employment policies, including those owned by other HR Centres of Excellence.
* Manage ‘without prejudice’ conversations and settlement agreements where appropriate.
* Identify ER trends and provide insights to inform people strategies and manager capability development.
* Deliver manager education sessions on ER processes and best practices.
* Monitor legislative changes, case law, and HR trends to proactively update stakeholders and evolve our ER offering.
Key Partnerships
* People Leaders across the business: HR Directors, Business Partners, and the wider People Leadership Team.
* Other HR centres of excellence such as Reward and Talent Acquisition.
* External providers including our preferred legal firm and outplacement support provision.
Qualifications & Experience
* Proven expertise in managing complex ER situations.
* Strong working knowledge of UK employment law and its practical application in a commercial environment.
* Familiarity with regulatory frameworks relevant to employment practices.
* Proven ability to interpret and apply employment legislation, case law, and best practice to real‑world scenarios.
* Data fluency – proficient in interpreting and using MI to drive decision‑making and continuous improvement.
* Dispute resolution and Employment Tribunal expertise.
* CIPD or equivalent.
* Employment law qualification.
* Previous experience in a Financial Services industry is desirable but not essential.
What We Offer
We want to hire the whole version of you. We are committed to ensuring that everyone feels accepted and welcome; applicants from all backgrounds are encouraged to apply. If you require any adjustments to the recruitment process, please let us know so we can help you to perform at your best. We are reviewing applications as they come in, so apply early to avoid missing out.
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