Ecommerce Helpdesk Advisor
The role of E-Commerce Helpdesk Advisor is perfect for candidates that want to develop a career in Online over time. The roles will be exposed to all aspects of the department and to ensure a wide understanding of the development the business is making in E-Commerce. The purpose of this role initially will be to provide a comprehensive E-Commerce support for users both internal and external covering for all Group E-Commerce sites.
Your Responsibilities as a Customer Service Advisor
* Provide customer service regarding ecommerce/website issues to internal and external parties
* Interaction with website users by email and phone
* Liaise with other departments and stakeholders to resolve queries
* Work to deadlines and targets to ensure quick turnaround for users
* Take ownership of tasks and work as part of a team
QUALIFICATIONS/EXPERIENCE
Essential
* Previous positions that required problem solving and working to deadlines.
* Educated to GSCE level
SKILLS/ ABILITIES
Essential
1. Understanding of all aspects social media and what that means for E-Commerce
2. Have a strong knowledge of delivering to customers and the service they expect
3. Experience in customer service, switchboard or dealing with the public
4. Experience within all aspec...