Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain, increasing their productivity and competitiveness.
We provide tailored responses to our customers' needs, helping them build efficient working environments adapted to user requirements through a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, and IT logistics.
Everience operates in the Benelux and internationally, with 16 sites across Europe. The quality of our services and the technical excellence of our employees are our top priorities. Everience is currently recruiting...
Job Description
Responsibilities
* Assist clients with first and second-level support on workstations, mobility devices, and infrastructures (installations, replacements, changes, relocations, removals)
* Provide support for computer systems in case of hardware and software incidents
* Support mobile devices (iPad, iPhone) during software incidents
* Manage inventory units (monitors, local printers, scanners, notebooks, docking stations) and support local network printer systems
* Receive materials and spare parts, inventory, prepare for installation, install, and provide feedback to customers
* Demonstrate excellent customer service consistently
Qualifications
Technical/Business Skills
* Strong technical knowledge of workplace environment and end-user services: Windows, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS Teams, etc., as well as inventory management
* Monitoring and reporting of the production environment (dashboards, KPIs)
* Procedures and documentation monitoring and improvement
* Basic knowledge of Apple environment (iPhone)
* Incident and request processing (ITIL – ticket tracking)
* IT support experience in a large enterprise environment (+400 users)
Essential Experience/Skills
* Minimum of 3 years of onsite support and customer care experience
* Positive attitude towards customer service, strong interpersonal skills, service orientation, listening and analytical skills, team spirit
* Motivated with a genuine desire to learn and improve
* Organized, independent, pragmatic, and hands-on approach
* Fluent in English
Additional Information
* Sector: Chemistry
* Locations: Edinburgh and Glasgow
* Regular travel required
* Workload: 5 days per week, 8 hours per day, on client site support
* Freelance position
* Valid UK work permit required
All our positions are open to people with disabilities.
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