Field Service Technician Greater Manchester (Field-Based) £35,000 Full-time, Permanent About the Company A well-established UK manufacturer and distributor of security and hardware products is seeking a Field Service Technician to support its growing customer base. The business is known for innovation, product quality and strong technical support and is now expanding its field service team to enhance customer experience across the region. The Role We are looking for a proactive, customer-focused Field Service Technician to provide on-site technical support, installation guidance and product troubleshooting. You'll work closely with both commercial clients and internal teams to ensure products are installed correctly, performing effectively and supported throughout their lifecycle. Key Responsibilities Deliver on-site technical support, installation assistance and product demonstrations Diagnose and resolve product or installation issues efficiently Carry out routine service checks and product testing Provide training to customers and trade partners where required Maintain accurate service reports and documentation Work closely with technical, sales and customer service teams to provide feedback and support Represent the company professionally while building strong customer relationships Ensure compliance with company safety standards and procedures About You Previous experience in a field service, technical support, or engineering role Strong mechanical and/or electrical understanding Excellent problem-solving skills and a hands-on mindset Confident communicating with customers and explaining technical information clearly Able to work independently, plan routes and manage your own schedule Full UK driving licence Experience within hardware, security products, or construction-related industries (advantageous but not essential) Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com