Role Overview
We are seeking a BMS Service Operations Manager to lead and develop our Building Management Systems service function in Manchester. This role is critical to ensuring the successful delivery of maintenance, support, and small works projects across a portfolio of commercial clients. You will be responsible for managing engineering teams, maintaining high service standards, supporting business growth, and ensuring contractual and operational excellence within the building automation sector.
Reporting into the Operations Director / Engineering Director, this is a leadership-focused role with strong technical, commercial, and client-facing responsibilities.
Core Responsibilities
Team Leadership
Lead, manage, train, and mentor BMS service engineers and apprentices
Conduct performance reviews, appraisals, and development planning
Support recruitment and onboarding of new engineering staff
Promote a positive culture focused on safety, quality, and continuous improvement
Service Delivery
Oversee scheduling, workload planning, and resource allocation
Ensure PPM and reactive works are delivered in line with SLAs and KPIs
Act as the senior escalation point for service and technical issues
Monitor service performance and implement improvements where required
Client Management
Build and maintain strong, long-term client relationships
Attend client meetings and handle escalations professionally
Ensure customer requirements and contractual obligations are consistently met
Technical Oversight
Review engineer reports, service documentation, and quotations for quality and accuracy
Provide technical guidance and support across BMS platforms
Ensure works comply with industry standards, company procedures, and health & safety requirements
Business Growth & Commercial Support
Generate and review quotations for service contracts, renewals, and small works
Identify opportunities for upselling, variations, and additional services
Support continuous growth of the service department and customer base
Operational Efficiency
Manage budgets and control service-related costs
Improve processes, systems, and working practices
Ensure compliance with internal quality standards and ISO procedures
Key Skills & Background
Strong technical background in BMS / Building Automation systems
Experience with platforms such as Trend, Tridium, Siemens, Schneider, or similar
Proven experience leading and developing technical service teams
Excellent communication, leadership, and stakeholder management skills
Commercially aware with experience in service operations and quoting
Organised, proactive, and capable of managing multiple priorities
Benefits
Competitive salary package
Company car or car allowance
Performance-related bonus
Pension scheme
Private healthcare (or healthcare cash plan)
Ongoing training and professional development
Clear career progression within a growing business
Flexible working approach where applicable