Do you take pride in delivering truly unforgettable and enchanting guest experiences?
The Role
As Head of Guest Experiences, youll be the warm, confident and impeccably presented host who sets the tone the moment our Guests and Members arrive. This is a hands-on, front-of-house role where charm, precision and a passion for 5* excellence are essential. Youll lead the Reception, Hall Porters, Duty Managers, Guest Relations and Night Team to deliver a seamless, standout service for every guest, every time.
The Person
The successful candidate will possess proven 5* hospitality experience, with a strong background in adhering to LQA standards. Drive exceptional service quality through proactive walk-rounds, impactful coaching, and a dedicated focus on continuous improvement.
As Head of Guest Experiences, youll manage the departmental budget, attend P&L meetings and represent the Director of Guest Experiences in their absence as required.
Confident and front-facing, youll greet Guests and Members by name, build guest relationships, recognise VIPs and create standout moments that define our 5* experience.
Shift Pattern
The ideal candidate will be flexible, working any 5 days out of 7, this will include weekends and bank holidays.
Salary: £45,000 - £50,000 per annum (dependant on experience) plus tronc.
Benefits
In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.
As a member of our team, you can expect to receive:
Competitive salary
Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
Personal development support
Wide range of recognised qualifications and development opportunities
Discounted rates on Food & Beverage
28 days annual leave (including Bank Holidays), rising by 1 day each year for 5 years
Pension
Life Insurance
Sick Pay
Long Service Awards
Cycle to work scheme
Earn up to £600 through our recommend a friend scheme
Uniforms
Free parking
And other local benefits
**Staff Accommodation Available**
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