Are you a customer-focused professional with a passion for delivering outstanding service? We're looking for a proactive and enthusiastic Customer Advisor to join our team in Burnley. In this role, you’ll be the first point of contact for our customers, helping them choose the right products, placing orders, and ensuring everything runs smoothly from enquiry to delivery. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in building great customer relationships, we’d love to hear from you. Key Responsibilities Customer Support & Order Coordination * Advise customers on product types, applications, stock levels, order status, and delivery times. * Handle sample requests and ensure timely follow-up. * Proactively manage customer queries and resolve issues quickly. Order Processing & Fulfilment * Process orders accurately using Mertex and maintain up-to-date customer accounts. * Coordinate with sales, supply chain, print, and warehouse teams to ensure smooth dispatch. * Track outstanding orders and follow up on stock or print requirements. * Chase pro-forma payments and keep customers informed on delivery progress. Team Collaboration & Support * Support BDMs and other teams with product and order queries. * Assist operational teams in meeting quality and dispatch targets. * Provide cover and contribute to wider team tasks when needed. About You * You have a strong interest in learning about products in depth and take pride in understanding the full range of offerings. * You're confident advising customers, using your product knowledge to make thoughtful recommendations tailored to their needs. * You’re proactive, detail-oriented, and enjoy helping customers find the right solution. If you think this role is for you, please send Sophie an email with your CV, we look forward to hearing from you! Job Types: Full-time, Permanent, Temporary Pay: £12.80 per hour Benefits: * Casual dress * Company pension * Employee mentoring programme * Free parking * On-site parking Schedule: * Day shift * Monday to Friday * No weekends Work Location: In person Reference ID: HaptonCA