IT Infrastructure Manager HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICBS to provide innovative solutions that improve patient outcomes and streamline healthcare delivery. ABOUT THE ROLE We're looking for an experienced IT Infrastructure Manager to lead the planning, implementation, and maintenance of our organisation's IT infrastructure. You'll ensure the security, reliability, and scalability of our systems while providing expert-level (3rd Line) support to our IT Service Desk team. This is a hands-on leadership role requiring strong technical skills and a strategic mindset. You need to be able to commute to Birmingham. RESPONSIBILITIES Design, deploy, and maintain core IT infrastructure components including on-premise servers, cloud platforms (primarily Microsoft Azure), networks, storage solutions, and endpoint devices. Ensure high availability, performance, and scalability of all infrastructure systems. Act as the final escalation point for complex technical issues raised by IT Service Desk Analysts. Troubleshoot and resolve high-level incidents, ensuring minimal downtime and rapid problem resolution. Oversee the configuration, deployment, and ongoing support of Windows 10/11 environments. Ensure regular patch management, driver updates, and performance tuning to maintain system stability and user productivity. Administer the full Microsoft 365 suite, including managing user accounts and permissions in Exchange Online, supporting collaboration via Teams and SharePoint, overseeing storage policies in OneDrive, and configuring security tools such as Microsoft Defender. Manage Azure AD, virtual machines, storage, and networking components to support scalable and secure infrastructure. Implement and manage Microsoft Intune for mobile device management (MDM) and mobile application management (MAM) across the organisation. Develop and implement ITIL-aligned processes to manage incidents, problems, changes, and service requests. Promote best practices to improve service quality and IT governance. Define and enforce IT security policies and procedures. Conduct vulnerability assessments, implement security controls, and ensure compliance with relevant standards (e.g. ISO 27001, GDPR). Provide day-to-day guidance and mentorship to IT Service Desk Analysts. Conduct performance reviews, support professional development, and foster a culture of continuous improvement and collaboration. Maintain strong working relationships with third-party vendors and service providers. Negotiate contracts, evaluate service delivery, and ensure cost-effective procurement of IT resources and support. Lead IT infrastructure projects such as network upgrades, cloud migrations, security improvements, and system rollouts. Define scope, manage budgets and timelines, coordinate stakeholders, and ensure successful delivery. Develop and manage the IT infrastructure budget. Track expenditure, identify cost-saving opportunities, and ensure efficient allocation of IT resources aligned with business priorities. Maintain up-to-date documentation covering systems architecture, processes, configurations, and policies. Produce regular reports on infrastructure performance, uptime, capacity planning, and compliance metrics for internal stakeholders. ABOUT YOU Bachelor's degree in IT, Computer Science, or related field 5 years of IT infrastructure management experience Strong knowledge of: Windows 10/11 administration Microsoft 365 (Exchange, SharePoint, Teams, Defender, etc.) Azure (IaaS, PaaS) Active Directory and Group Policy Microsoft Intune (device and app management) ITIL-based service management IT security principles and frameworks (ISO 27001, GDPR) Ticketing systems and support tools Proven leadership, problem-solving, and project management skills Excellent interpersonal and communication abilities Certifications such as MCSE, MCSA, ITIL, Azure/Entra, or Azure Solutions Architect Expert are highly desirable ABOUT US HealthHarmonie is a fast paced, growing healthcare organisation that operates from various locations across England. Headquartered in Birmingham, we were established in 2003 and have been growing ever since, in the ever-changing healthcare industry, developing our presence across the UK. We work in partnership with a number of NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home, these include Diagnostic Ultrasound, Gynaecology Services, diagnosis and treatment of Dermatological conditions, Ophthalmology services and the provision of extended Minor surgery procedures. Why Join Us? Competitive salary package Flexible hybrid working model 25 days of annual leave plus 8 bank holidays Access to NHS discounts Cycle-to-work scheme Company pension plan