Customer Service Administrator
Location:
Market Deeping, Lincolnshire
Working Hours:
Monday to Friday, 9:00 AM - 5:00 PM
Salary:
£28,000
Are you a customer service superstar with a passion for providing exceptional support? Do you thrive in a role where you can solve problems, build relationships, and be the friendly voice customers rely on?
We are a growing, customer-centric company looking for a dedicated and enthusiastic
Customer Service Administrator
to join our friendly team. If you are organised, tech-savvy, and love going the extra mile to ensure customer satisfaction, this could be the perfect role for you.
Your Key Responsibilities:
* Be the Customer Hero:
Act as the first point of contact, handling customer inquiries via phone, email, and chat with empathy and efficiency. You'll resolve questions on products, returns, and warranties, turning potential challenges into positive experiences.
* Master of Coordination:
Process customer orders accurately and collaborate with our warehouse and logistics teams to ensure timely delivery. You'll be skilled at prioritising orders based on stock levels and demand.
* Team Collaboration:
Work closely with our operations and inventory teams across two sites to maintain stock awareness, prevent issues, and ensure a seamless customer journey from order to delivery.
* Data & Organisation:
Use Microsoft Excel to analyse data, track orders, and generate reports. You'll also use Outlook to manage communications and schedules effectively.
What We're Looking For:
* Excellent clear and friendly communication skills, both written and verbal.
* Strong proficiency in
Microsoft Office
, particularly
Excel
and
Outlook
(for email and calendar management).
* A natural problem-solver with a keen eye for detail.
* A proactive team player who enjoys collaborating with different departments.
* A genuine, customer-centric attitude and a passion for delivering outstanding service.
What We Offer:
* A
competitive salary
.
* A
friendly and supportive
work environment where your contribution is valued.
* Regular working hours
(Monday to Friday, 9 am - 5 pm) for an excellent work-life balance.
* Opportunities for growth and development
as part of our committed team.
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK
INDEEDCOMM