TAMWORTH BOROUGH COUNCIL
REGULATORY SERVICE, COMMUNITY SAFETY & PARTNERSHIPS
Welfare and Support Officer – £31,022 - £33,699 per annum, Site based, 37 hours per week, Temporary contract up to 2 years.
The Community Safety Partnership team promotes community cohesion across the borough. We are looking for a committed and compassionate Welfare and Support Officer to provide high‑quality welfare and administrative support to residents in Home Office‑provided accommodation.
This frontline role involves working directly with a diverse group of people, offering bespoke 1:1 support, promoting independence, and assisting residents with education, legal advice, health and wellbeing services, and financial inclusion.
Responsibilities
* Provide tailored 1:1 welfare support and maintain accurate case management records.
* Assess and submit documentation in response to Home Office correspondence, including liaising with legal aid and support services.
* Collaborate with partners to support residents.
* Support residents in applying for Permission to Work and track progress.
* Assist residents in enrolling in Further Education and ESOL provision.
* Hold regular advice surgeries within Home Office accommodation and community venues.
* Signpost residents to appropriate health, wellbeing and voluntary opportunities.
* Support residents with transition into independent living.
* Collect feedback, monitor outcomes and contribute to reports evidencing programme impact.
* Attend community events, council meetings and multi‑agency forums as required.
* Ensure compliance with health and safety, safeguarding, GDPR, equality and diversity, and risk management requirements.
Qualifications & Experience
* Experience of partnership working within a multi‑agency environment.
* Experience working with people from under‑represented or vulnerable groups.
* Excellent communication skills with a wide range of people.
* Organised, empathetic, resilient and able to remain calm in challenging situations.
* Capability to work both independently and as part of a supportive team.
* Confidence using Microsoft Office and managing data and reports.
You will be educated to GCSE level (or equivalent) or be able to demonstrate relevant experience. A second language is desirable but not essential.
Benefits include flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees where applicable. For further details, refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role, please contact the council’s Community Cohesion Officer on 01827 709709.
For further information and to apply, please visit Tamworth BC Jobs. Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, email recruitment@tamworth.gov.uk.
Closing date: 31 March 2026
Interview date: 16 April 2026
Using Artificial Intelligence (AI) – we cannot stop anyone from using AI to help write application content. Use it as a helper rather than relying on it entirely. Applications that rely too heavily on AI may be rejected during shortlisting.
In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received from becoming unmanageable. Please submit your application as soon as possible.
Tamworth Borough Council is a proud Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes: the Disability Committed Employer scheme and the Veterans Guaranteed interview scheme. Both support applicants who meet the essential criteria.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those who need further assistance. Guidance on reasonable adjustments can be found in our Reasonable Adjustments guidance under Equality and diversity | Tamworth Borough Council.
Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016. To serve the public we require clear communication in English with members of the public receiving local authority services.
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