Join to apply for the Senior Commercial Trading Manager role at Samsung Electronics UK
London, England, United Kingdom
Position Summary
Why join our team? Our ambition in 2024 is to surpass $2 billion in e‑store revenue! As part of the European Centre of Excellence e‑Store team, you will be instrumental in driving increased revenue and improving contribution as well as enhancing the customer experience across all European sites. Our e‑Store is now the 2nd largest store in Europe and an important brand touchpoint for most customer journeys.
Team aims:
* Consult, advise and collaborate with senior team members in all subsidiaries across Europe (16 subsidiaries and 31 countries) on all aspects of e‑commerce.
* Create actionable business plans to support e‑store growth across the entire product range (Mobile/IT, TV/AV, Monitors and Home Appliances).
* Build cross‑functional and cross‑divisional task forces to assist in the delivery and optimisation of commercial plans through best‑in‑class guidance.
* Drive change and innovation in markets by piloting and funding initiatives to deliver continuous improvement across all platforms (D2C, EPP, SMB, App, e‑Promoter, Digital Media and CRM).
* Coordinate shared learning across Europe to capitalize on winning opportunities and accelerate e‑store sales growth in line with targets.
This role reports to the Head of Commercial Trading and will play a pivotal role in the growth of e‑store across Europe. E‑store is a key focus for senior management and this role will be highly visible with regular interactions at a senior level. You will work within a matrix structure with support from cross‑functional teams.
Role and Responsibilities
Key responsibilities:
* Deep dive subsidiary e‑store performance on a weekly basis. Understand KPIs and impact on overall e‑store revenue across all store fronts (S.com, EPP, Shop App and e‑Promoter).
* Host weekly calls with subsidiary commercial leads across all shop fronts to gain context on e‑store performance, deep dive into key issues and agree actions to mitigate declines in performance or achievement of key targets.
* Document all actions, expected outcomes, delivery dates. Follow up with subsidiaries to monitor progress and refine actions if outcomes are not achieved.
* Produce a weekly report detailing subsidiary performance, identify root causes of issues and actions taken to remedy them. Provide detailed context for subsidiary performance and feed into the weekly Senior Leadership Team update.
* Produce monthly reports summarising subsidiary performance with detailed contextual insights and align with subsidiaries for delivery against agreed deadlines.
* Host quarterly business reviews with subsidiaries, review forecast performance against targets, gain contextual insights into key challenges and mitigation factors, and review enhancement roadmaps. Ensure robust actions are in place to deliver expected quarterly targets. Deliver a commercial waterfall detailing revenue build‑back plans with agreed actions. Review weekly to ensure subsidiaries are on track.
* Support subsidiaries to prepare for key campaigns and monitor progress, ensuring robust mitigation plans are in place to overcome any misses to agreed targets.
* Provide detailed reports on subsidiary e‑store performance with insights, root causes and mitigation plans to support EO Presidents’ visits to subsidiaries.
* Build strong working relationships with e‑store Head of Department (HOD) and key people in charge (PICs) within designated subsidiaries.
* Work cross‑functionally across EO teams; within EO Marketing and RPM (ETO, EDAO, EVO).
* Travel to designated subsidiaries at least once per quarter or as the business requires.
What We Need For This Role
Key skills and attributes:
* Hands‑on international e‑commerce experience in a senior online trading role for a well‑known brand or retailer delivering significant e‑store sales (5+ years).
* Demonstrated significant e‑commerce sales growth or performance turnaround through data‑driven insights and decision‑making.
* Confidence working in a matrix organisation structure and influencing senior collaborators with varying degrees of e‑commerce knowledge.
* Strong communication and presentation skills with the ability to simplify problems and solutions for different audiences.
* In‑depth knowledge and experience in:
o End‑to‑end e‑commerce trading
o Optimising e‑commerce trading plans
o Multi‑channel strategies (D2C, SMB, Shop App, EPP)
o Digital marketing strategies including paid search, affiliate, paid social, etc.
o CRM
o Merchandising & Customer Journey
o Web Analytics
o Sales Forecasting
o CRO tools & strategies
What Does Success Look Like
* Passionate about all things e‑commerce.
* Relentless in ambition to deliver change and ensure continuous improvement.
* Thorough in understanding root causes and proactive in developing commercially astute plans to address performance issues.
* Show acceleration versus sales trends in stagnant or developing markets through turnaround plans.
* Success measured by improvements in subsidiary e‑commerce revenue and share‑of‑business metrics.
Benefits of Working at Samsung
* Hybrid working – 3 days in the office and 2 days at home per week
* Bonus scheme linked to individual, team and company performance
* Car Allowance
* Pension contribution
* Three volunteering days each year
* Holiday – 25 days plus bank holidays and an additional day off for your birthday
* Access to discounts on a wide range of Samsung products
* Access to a discount shopping portal
* Partner colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency
A Note on Equal Opportunities
We are an equal‑opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Finance and Sales
Industries
Computers and Electronics Manufacturing
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