Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings.
Furthermore, you will work with the relevant internal departments
- Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts. Working hours: Full time 40 hours per week. Typical attendance is Monday to Friday, hours between 13:20
- 00:00 (flexibility is required regarding start and finish time due to operational needs)
Location: Based at Yorkshire Parcel Hub, you may be required to cover other hubs remotely on occasion,
As part of the role, you will collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.
The successful applicant will be able to demonstrate the following skills
A confident and professional telephone manner.
- Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
- Be able to work to tight deadlines.
- Be flexible and able to react to customer and business demands as required.
- Have a desire to provide excellent customer service.
Next Steps
The next stage of the selection process will be a face to face excel exercise followed by a competency interview, these are due to be held early September
Royal Mail is something special, a well-loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Job reference 328708Specialist Customer Operations SupportSalary £26,164 and a company pension scheme with highly competitive contribution rates Permanent, Full time Yorkshire Parcel Hub, Wakefield Europort, Normanton, WF6 2XX
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