Call Centre Supervisor
Rugby (town centre)
£16.37 p/hour
09:00 - 17:00 Mon - Fri
Full Time - Temp to Perm
Immediate Start Available
We're looking for a Call Centre Supervisor to join our client's busy Housing Support team in the centre of Rugby. This is a temp to perm role offering genuine variety, responsibility, and the chance to make a real difference every day.
What you'll be doing:
Leading and supporting a team of Call Centre Operators
Organising and managing staff rotas (including on-call cover)
Overseeing maintenance requests and accident recovery procedures
Keeping accurate records of incidents and customer information
Safeguarding vulnerable residents and ensuring Health & Safety compliance
Providing hands-on support during emergencies or staff absenceWhat we're looking for:
Previous experience supervising or leading a team (call centre experience is desirable)
Strong organisational skills to manage rotas and resources effectively
Confidence when dealing with staff, residents, and stakeholders
A calm, professional approach when handling emergencies
Flexibility to cover occasional on-call or night shiftsWhat's on offer:
£16.37 per hour
37 hours paid per week
Varied, engaging duties - no two days are the same!
Long-term, office-based role
Genuine Temp to Perm opportunityApply Now
Applying is quick and easy, just respond back to this advert with a copy of your up to date CV and we will be in touch. Please do pick up when we call from an 01455 number