Overview
Passionate about providing excellent customer service? Brook Street are recruiting for 30 Customer Service Advisors at Executive Officer level to work for the Infected Blood Compensation Authority (IBCA), based in Newcastle Upon Tyne. This is a temporary Public Sector role suitable for someone with an excellent telephone manner, empathetic nature and a passion for helping customers.
Job Details
* Location: Newcastle - Benton Park View, NE98 1YX
* Start Date: 13 October and 20 October
* Duration: 3 month temporary assignment with possible extension
* Hours: 9am–5pm, Monday–Friday (37 hours per week)
* Job Type: Office based
* Pay Rate: £15.86/hour
* Parking: On-site available
Temporary contract for 3 months with the possibility of extension. Start dates are 13th and 20th October only. £15.86/hr - 37hrs/week.
Role and Responsibilities
* Providing excellent customer service when handling enquiries
* Administrative duties – guiding people online and updating records
* First point of contact for IBCA – guiding through the registration process for the intent to claim compensation
* Listening empathetically and actively
* Balancing professionalism and compassion
Support and Benefits
* Wellbeing resources and a strong team culture
* On-site wellbeing room
* Floor walkers
* Supportive co-workers
* Marjorie Club
* Mental Health First Aiders
Essential Skills & Qualities
* Experience of working in a fast-paced customer service environment
* High standard of written and verbal communication skills
* Empathy, patience and resilience when dealing with emotionally charged conversations
* Ability to work under pressure
* Excellent organisational skills
* Good IT skills
* Ability to pass a basic DBS check
* Full right to work
* Desirable – previous experience of working with vulnerable clients
What’s in it for you
* Competitive pay
* Training provided
* Supportive workplace
* Public sector experience
* Chance to make a difference to people’s lives
* Apply online with your current CV in WORD format
Due to high application volumes, only shortlisted candidates will be contacted.
The Organisation
Infected Blood Compensation Authority (IBCA) was created in response to the Infected Blood Inquiry (IBI). The IBCA exists to deliver compensation to those infected with HIV, Hepatitis B or C through contaminated blood products, and to those affected by their suffering. The Authority’s mission is to provide recognition, justice and financial redress after decades of delay.
Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer a guaranteed interview with a PSR Sourcer.
If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, please reach out via the Brook Street website. You will find a link to register your interest and state the role you are interested in. We are committed to engaging with you. In cases where there is a high volume of ex-military candidates/military spouses/partners who meet all the essential criteria, Brook Street will interview the best candidates from within that group.
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