Job description Are you a bright, positive, and proactive individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy collaborating with others? If so, we want to hear from you! As a Customer Service Advisor, you will play a vital role in ensuring our Client's customers receive an outstanding experience. You’ll be responsible for managing customer orders, answering queries, and supporting our internal teams to achieve seamless service delivery. This is a varied role where no two days are the same, requiring someone who is adaptable, a quick learner, and eager to contribute to the team’s success. Key Responsibilities * Customer Support: Handle orders and queries courteously and promptly, ensuring customer satisfaction. * Order Processing: Accurately process customer orders, plan logistics, and confirm delivery requirements. * Communication: Liaise with Account Managers, the Customer Service team, and other departments to ensure smooth operations. * Live Chat Management: Respond to online queries and assist with web-based CRM updates, particularly during busy seasons. * Marketing Campaigns: Follow up on campaigns to secure orders and strengthen customer relationships. * Problem-Solving: Proactively address issues, ensuring customer needs are met while adhering to company processes. * Additional Duties: Provide sample products u...