Customer Relationship Executive - Retail and National Support (12-month fixed-term contract), Banbury
Client:
[Client details]
Location:
Banbury, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
d935b611067c
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
This is how you WOW:
* Handle inventory, pricing, delivery, and general enquiries via phone, email, or online chat.
* Manage technical enquiries based on parts identification using DISIS (electronic parts diagrams).
* Build and maintain relationships with existing and new customers.
* Act as the first escalation point for customer and sales team issues within dealer/key account areas.
* Log and review customer concerns daily, ensuring follow-up and resolution.
* Review open returns daily, ensuring timely resolution and credit notes.
* Review open orders daily, updating customers on delays.
* Coordinate with the sales team to support sales strategies and promotional campaigns.
It would be WOW if you bring:
* GCSE 9-4 (A-C) or equivalent in Maths and English.
* Proven experience in customer service and administration.
* Ability to work in a fast-paced, demanding environment.
* Proactive, solutions-focused team player with excellent interpersonal skills.
Benefits:
* Pension Scheme
* Discretionary Bonus Scheme
* 25 days annual holiday + bank holidays (increases with service)
* Critical Illness Cover and Life Insurance
Interested in WOW-ing with us?
This vacancy is managed exclusively by Cameo Consultancy. To be considered, please apply or send your application to [contact details]. Please note, applications via this job advert are not monitored and will not be considered.
Our Commitment:
Kärcher UK is an Equal Opportunities Employer committed to diversity and inclusion. We encourage applications from minorities, women, and individuals with disabilities. Employment decisions are based on qualifications, merit, and business need. We thank all applicants; only shortlisted candidates will be contacted.
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