Job overview
An exciting opportunity has arisen for an Administrative Support Officer to join our Stroke Early Supported Discharge (ESD) team. We are looking for an enthusiastic and well-motivated individual with good communication, organisation and interpersonal skills, with the ability to work as part of a multi-disciplinary team and on your own initiative; you will provide vital administrative support for the clinicians within the specialist stroke ESD service. The role also supports the inpatient teams data collection and our community outreach service.
The ideal candidate will have previous secretarial / administration experience with a high level of computer literacy and will be able to deal effectively with prioritising workload. The post holders must be able to work with discretion and maintain confidentiality at all times.
Main duties of the job
The role of the Administrator support worker is to support the Stroke ESD therapy team by leading with clerical duties including national audit data collection, reporting on stroke KPIs.
This post supports the collection of in-patient rehab stroke KPIs data part of the national audit – SSNAP. They also support the collection and analysis of stroke pathway PROMs data.
To maintain an up to date database of service provision and outcomes. Use data to compile reports. Input data on to stroke national audit database.
To manage timely referrals and ensure allocation to clinical team.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
Person specification
Qualifications and knowlege
Essential criteria
1. Educated to Vocational Level 3 in a relevant subject or able to demonstrate the equivalent level of knowledge, skills and experience Good knowledge of MS Office Suite Awareness of policies and procedures relating to dealing with confidential data, both personal and organisational Thorough understanding of office procedures
Desirable criteria
2. ECDL
Experience
Essential criteria
3. Demonstrate experience in an administrative role requiring the accurate identification and extraction of records Experience of communicating with all levels of professional staff and the public Experience of dealing with confidentiality, sensitive data, appropriate maintenance and storage of records Experience of transcribing and minute taking Working experience of Microsoft Office Suite
Desirable criteria
4. Administering finance systems, e.g. requisitions, budget monitoring Working in an NHS environment
Aptitude and abilities
Essential criteria
5. Adhere to and can demonstrate SBU Values & Behaviours Working knowledge of filing/data systems including record management Ability to work on own initiative and manage own workload Able to manage diaries Advanced keyboard skills Good written and verbal communication skills Good organisational skills Problem solving and fact finding Ability to work within a team and to take direction from senior team members
Desirable criteria
6. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable