Customer Service Administrator Location: London UB2 (Full-Time, Office-Based) An established automotive repair centre is looking for a proactive and organised Customer Service Administrator to join its busy team. This role is the first point of contact for customers and plays a key part in ensuring a smooth repair process from start to finish. It’s a fast-paced environment where no two days are the same. Package & Benefits * Salary: £27,000 – £28,000 per annum * 40 hours per week, Monday – Friday (no weekends) * Upsell opportunities * Workplace pension scheme * Day off for your birthday * Long-service rewards * Staff recognition and reward schemes * Access to trade discounts * Free staff parking and complimentary refreshments * Complimentary staff lunches (payday perk) * Free EV charging for staff with electric vehicles About You * Previous experience in customer service or administration (automotive/insurance background an advantage). * Strong interpersonal skills with the ability to build relationships across departments. * Highly organised and able to manage a busy workload. * Excellent attention to detail. * Proficient in Microsoft Outlook, Word, and Excel. * Confident communication skills, both written and verbal. * A proactive, team-oriented approach. The Role * Handle the administration of incoming insurance claims. * Book customers in for estimates and repair appointments. * Provide an excellent level of customer service, ensuring enquiries are dealt with promptly and professionally. * Operate a bodyshop management system, maintaining accurate claim logs. * Liaise with customers, insurers, and work providers to give progress updates. * Assist with vehicle movements (check-in/check-out). * Respond to emails in a timely manner. * Take card payments for invoices. * Support colleagues and carry out other ad-hoc administrative tasks when required. This is an excellent opportunity for someone who enjoys a varied role, thrives in a fast-paced environment, and takes pride in delivering exceptional service