Job Description
In this role, you will ensure compliance with all contractual, legal, and Health & Safety requirements, proactively identifying and mitigating risks. You will also play a key role in shaping the long-term vision for the site, implementing improvements, and championing innovation to enhance productivity and service quality.
You will lead by example, demonstrating pride, professionalism, and a customer-first mindset, inspiring your team to deliver outstanding results. Through your leadership, ISS will continue to strengthen its reputation as an industry leader, delivering exceptional service and value to the client.
Key Responsibilities
1. Plan, implement, and manage delivery of all services in line with contract scope and strategic objectives.
2. Control budgets, manage resources, and drive innovations to improve productivity and service value.
3. Build and maintain strong relationships with clients and internal teams, ensuring clear communication and prompt resolution of issues.
4. Ensure adherence to legislation, contractual obligations, and safety standards, mitigating risks proactively.
5. Lead, engage, and develop staff, implementing performance management, training, and succession plans.
6. Identify opportunities for service improvements, implement changes with minimal disruption, and maintain service excellence.
7. Create and communicate a compelling vision for the site aligned with the Account Strategy, promoting quality client engagement.
Professional and Personal Competencies/Qualifications
8. Previous operations management experience, ideally within facilities management, though FM industry experience is not essential.
9. Proven ability to manage a portfolio, multiple stakeholders, and direct reports.
10. Strong knowledge of operational frameworks, including risk management, planned maintenance, quality systems, and Health & Safety legislation.
11. Proactive, driven, and a self-starter with the ability to take initiative and lead change.
12. Excellent communication and interpersonal skills, capable of building strong relationships at all levels.
13. Willingness to be site-based full-time (5 days a week).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.