Key Account Manager– Special Events Company (Pershore)
Pershore |Full-time | £30,000–£35,000
Are you organised, detail-driven, and passionate about turning exciting events into seamless experiences? We’re a vibrant special events company based in Pershore, and we’re looking for a Key Account Manager to join our lively team and play a key role in the smooth running of our operations.
Working Hours
1. Monday to Friday, 9:00 AM – 5:30 PM
Key Responsibilities
Focus Areas: Client Retention | Relationship Management | Account Growth Direct Responsibilities include:
Client Relationship & Retention
2. Serve as the primary point of contact for assigned key clients, fostering strong long-term relationships
3. Conduct regular check-ins, feedback sessions, and performance reviews to maintain high client satisfaction
4. Resolve escalated client concerns promptly, ensuring trust and continued engagement.
Account Growth & Strategy
5. Identify and present upsell, and cross-sell opportunities based on evolving client needs.
6. Analyse account performance trends to uncover growth opportunities and guide strategic decision-making.
7. Develop tailored account growth plans with measurable objectives and timelines.
Team & Project Collaboration
8. Work closely with project management, delivery, and product teams to ensure smooth execution and timely delivery of services
9. Communicate client expectations clearly across teams, aligning deliverables with strategic account goals.
Reporting & Performance Oversight
10. Prepare and deliver regular performance reports, highlighting KPIs, milestones, and progress toward account goals.
Leadership & Mentorship
11. Mentor, guide, and support the Junior Account Manager in daily tasks and strategic development.
12. Delegate responsibilities effectively while fostering growth and autonomy in junior team members.
13. Conduct regular 1:1s, performance reviews, and provide constructive feedback
Must-Have Skills
14. Communication & active listening
15. 1 year + experience in client management / account management / project management
16. Emotional intelligence & empathy
17. Negotiation & time management
18. Account planning & growth strategy
19. Data analysis & business acumen
20. CRM tools
21. Project coordination & reporting
22. Presentation and pitch delivery
23. Team mentorship & delegation
24. Coaching junior staff
25. Conflict resolution
What You’ll Get
We believe great people deserve great perks. Here’s what’s in store:
26. Bonus Scheme & Performance Bonus
27. Casual Dress Code & Company Events
28. Gym Membership
29. Free & On-site Parking
30. Private Medical Insurance
31. Company Pension
Ready to join a team that brings unforgettable events to life? Apply now and help us turn plans into magic behind the scenes.