Job Introduction
Due to an internal promotion, we are recruiting for a Customer Retention Specialist to join the team at our Jaguar Land Rover dealership in Droitwich.
The hours of work are Monday to Friday, 08:00 - 18:00 (1 Hour Lunch Break). With 1 in 3 Saturdays 09:00 - 13:00.
Excellent basic salary with bonus OTE up to £36,000 plus benefits.
As a Customer Retention Advisor you will facilitate inbound calls and service bookings as well as making outbound calls to existing Jaguar and Land Rover customers offering comprehensive support in all of their vehicle servicing and maintenance requirements.
Role and Responsibilities
1. Inbound and outbound aftersales calls, booking customers vehicles into the dealership for service or repairs.
2. Follow up calls to remind customers of required work previously identified
3. Accurate data inputting of customer details
4. Identifying infrequent customers and promoting Listers services
5. Increase customer retention while ensuring customer satisfaction
6. Improve and drive lead conversions
7. Contacting prospective customers and upselling products
8. Adhering to brand standards
About you
9. Automotive or car dealership experience is preferred but not essential as full training will be provided. However, ideally you will have previous customer service or telesales experience
10. Customer focussed with excellent communication & organisational skills
11. Self-motivated & target driven
12. Able to work on your own or as part of a team
13. Ability to use your own initiative to provide impeccable customer service
14. Smart and presentable with an outstanding telephone manner
15. Competent using Microsoft Office
What we offer
16. 25 days holiday plus bank holidays
17. Company Pension
18. Wellness Programme
19. Sick Pay
20. Group life insurance
21. Staff discount on car servicing
22. Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
23. Long service and loyalty incentives
24. Staff referral scheme
25. In-house, manufacturer & professional qualifications
26. Company Events