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Junior 2nd Line Support Analyst, Stanstead Abbotts
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Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8d48d6233f31
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Job Description
Working Model: Hybrid Working.
Job Description
Working Model: Hybrid Working.
Employment status: Full-time, Permanent. Working hours: Monday to Friday, 9:00am – 5:00pm. Out of Hours standby duty to support system incidents will also be required. This is 1 week rotated amongst team members. Office Location: Stansted Abbotts, England. Reporting to: 2nd line Support Team Lead In this role you will add value to PXP by: Providing 2nd line support to PXP customers and support teams for problems, incidents and projects. Normal working hours are Monday to Friday, 9:00 am to 5:00 pm, with out of hours support as needed. Responsibilities include conducting technical investigations, resolving customer requests, creating environments, communicating resolutions, escalating issues, managing customer projects, analyzing ticket trends, providing out of hours support, and ensuring incident management procedures are followed. Occasional on-site visits may be required.
We are looking for someone who:
* Can take responsibility and act on own initiative.
* Is customer and service focused.
* Has excellent communication skills.
* Can multitask and prioritize.
* Demonstrates process improvement abilities.
* Has a helpful attitude.
* Is confident in dealing with colleagues and clients.
* Handles pressure professionally.
* Has good organization and planning skills.
Preferred qualifications:
* Experience in fintech or payments industry.
* Tech-savvy.
* Multilingual abilities.
* UK driving license and vehicle access.
What we offer:
* Competitive package and benefits.
* Hybrid working.
* 25 days holiday plus public holidays.
* Social events, onsite parking, employee assistance, private healthcare, life assurance after 2 years.
* Close to transport links, friendly team, international environment, supportive culture.
About us
PXP Financial is a reputable company in the card payment industry with over 30 years of experience, serving a global client base. Our offices are in the UK, Austria, Bulgaria, India, and the US. We offer a reliable platform, operational excellence, and excellent customer service. Our UK office is in a small village with free onsite parking, near a train station, and offers a hybrid working model with at least two days in the office and up to three days remote.
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