Salary: £28,000 - 35,000 per year Requirements: Previous service desk or technical support experience Experience working within ITIL-based environments Supporting customers within agreed SLAs Strong working knowledge of Microsoft Office Ability to troubleshoot software and hardware issues A valid driving licence and access to a vehicle Responsibilities: Managing and resolving support tickets in line with strict SLAs and ITIL processes Investigating software and hardware issues and providing accurate updates to customers Handling inbound calls and emails to the support team Maintaining and updating documentation and knowledge articles Troubleshooting printers, terminals, and associated equipment Escalating complex issues to senior team members when required Technologies: Hardware Support ITIL More: We are excited to offer a Support Engineer position in Poole, where you will work with complex systems and address varied support requests in a rapidly growing industry. We value precision, accuracy, and continuous learning. We provide a comprehensive benefits package including 25 days holiday plus bank holidays, a guaranteed on-call bonus, company-funded healthcare, life assurance, a company pension, and opportunities for career development. Join our team and enjoy a dynamic work environment where every day brings new challenges. last updated 9 week of 2026