Key Responsibilities
People Management
* Line manage the Office Manager, Senior Administrator, and admin team
* Conduct regular one to ones, appraisals, and performance reviews
* Manage staff rotas, leave, and absence, ensuring appropriate cover at all times
* Support recruitment, induction, and training of administrative staff
* Foster a positive, professional, and inclusive team culture
Operational Management
* Oversee all day to day operational functions of the practice
* Ensure practice systems, workflows, and processes are efficient and consistently followed
* Act as the primary point of escalation for operational issues and patient concerns
* Manage premises, equipment, and supplies, liaising with relevant finance as required
* Monitor and manage appointment capacity and patient access with the reception supervisor and the office manager in line with practice targets
* Support the Business Manager with claims, reporting, data returns, and contract compliance
Compliance & Quality
* Ensure the practice operates in line with CQC requirements and primary care regulations
* Support the preparation and management of CQC inspections and audits
* Oversee significant event reporting and learning, escalating where necessary
Systems & Administration
* Maintain working knowledge of EMIS and Docman, supporting staff with system queries
* Oversee the management of clinical tasks, correspondence, and document workflows
* Ensure accurate and timely processing of referrals, results, and patient communications
* Identify opportunities to improve system usage and administrative efficiency
Communication & Liaison
* Serve as a key point of contact for clinicians regarding operational and administrative matters
* Build effective working relationships with the ICB, PCN, and external stakeholders
* Represent the practice professionally in meetings and communications
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