Dalkia have an opportunity for a Technical Manager to join our growing team supporting the facilities maintenance across Sizewell C.
General Overview
As a Technical Operations Manager at Dalkia, you will be responsible for leading and managing technical teams delivering maintenance operations across various disciplines within our clients' facilities.
You will oversee day-to-day operational delivery, ensuring your teams achieve compliance with industry standards, safety regulations and Dalkia Safety Rules while maintaining the overall efficiency and reliability of our operations. You will conduct regular site visits to monitor operational delivery, assess team performance and ensure a positive Health and Safety environment and safe systems of work are maintained across all contracts through active supervision and auditing. You will be responsible for resource planning, workload allocation and coordination of maintenance activities to meet contractual obligations and client expectations. Building strong working relationships with clients and stakeholders, you will represent Dalkia professionally while ensuring service delivery standards are consistently met.
Experience
* Lead and managed a technical facilities maintenance team on a single contract
* Managed and delivered against KPI’s / SLA’s including financial and health and safety targets
* Developed and maintained a collaborative relationship with the client
* Driven and embedded an outstanding customer service culture
* Identified and implemented opportunities to deliver contract growth in financial gains and efficiencies
* Driven an innovative approach to efficiency measures / improvements
* Mobilised and demobilised contracts
* HV/LV AP
Competencies
* Leading People – Takes responsibility for their team and naturally takes the lead. Provides others with clear and achievable direction. Deals with people and situations confidently, assertively and fairly.
* Developing People - Takes ownership of personal development and encourages and helps others to develop themselves. Listens to and empathises with others to understand their individual needs.
* Persuading and Influencing - Persuades, influences and listens to others, using reason and co-operation to reach agreement. Reaches successful outcomes by adapting ones’ communication technique to individuals or audiences.
* Planning and Delivering - Delivers brilliantly on promises. Plans and supervises activities and resources to maximise performance.
* Commercial Acumen – Identifies and seeks new business opportunities for the organisation. Aware and considerate of how role impacts the entire business.
* Integrity - Acts with integrity at all times, follows rules laid down for their work and deliver on promises. Always puts safety first.
Knowledge
* Demonstrates a high level of technical knowledge of building services
* Good understanding of financial management
* Good understanding of statutory compliance
* Understand of how to implement commercial contracts
* Good understanding of how to manage projects
* Good understanding of relevant market and industry
* Good understanding of health and safety relevant to the role
* IT literate
Key Accountabilities
People First
* Role model the Health & Safety Codes of Safe Working and other Environmental issues to ensure total compliance with Imtech Inviron’s Health, Safety and Environmental Policy
* Role model safe practices of working and challenge any unsafe behaviours
* Ensure mandatory training and certification is in place
Better Together
* Understand, anticipate and deliver customer requirements
* Make recommendations on matters concerning continuous improvement and “adding value” that may improve the productivity, costs, quality of service delivery etc.
* Work collaboratively as a team to deliver an ever improving service
Trusted Partners
* Deliver the agreed revenue and gross margin
* Manage the team to deliver a right first time service in line with contractual requirements
* Be flexible to allow us to meet the changing needs of the client
* Maintain a consistently high standard no matter how big or small the task
* Provide a high level customer service and deal with complaints and enquires in a considerate manner
* Manage the supply chain relationship
Taking Responsibility
* Act responsible and be respected and trusted to deliver the service
* Develop employees / teams to deliver and demonstrate behaviours in line with the guiding principles
* Performance management including recognising good performance, addressing capability gaps and dealing with misconduct issues in a timely manner
Key Measures of Success
* QSHE Key Performance Indicator
* CGA technical audits
* Site compliance scores
* KPI’s / SLA’s
* People Metrics
* Customer Satisfaction
Benefits
* Salary: Up to £60,000 depending on experience
* 25 days holiday increasing with length of service, plus Bank Holidays + birthday off, + option to purchase additional 5 days
* Life Assurance
* Pension scheme
* Private medical insurance (after 1 year service)
* Employee recognition programmes which reward exceptional achievements
* Employee Referral bonus with generous bonuses for ‘referring a friend’
* The opportunity to use one working day per year volunteering to help the local community
* Flexible Benefits Scheme – including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
* Company sick pay
* Access to wellbeing programmes
* Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters
* Full induction and training
* Smartphone and Tablet / laptop (where applicable for role)
* Uniform and PPE (where applicable for role)
* Access to our extensive career portal with career planner tool and online learning
At Dalkia, we are committed to equity, diversity, and inclusion. We ensure that every applicant is treated fairly and respectfully throughout our selection process. If you require any adjustments, please inform us in confidence. Our talent acquisition team is here to assist you.