Overview
Administrator - Customer Service Admin
Office Based Edinburgh (Hybrid after training)
Monday to Thursday (9-5) Friday (9-4.30)
* Do you have Receptionist, Customer Service, Call Centre & Admin experience?
* Are you customer focused, have basic computer skills & a great phone manner?
The Company
We are working with the Heating & Plumbing trade association for Scotland & Northern Ireland, who represent over 750 members.
The purpose of the association is to support its members & work with the government, to promote industry standards & Apprenticeships, whilst delivering training in Gas Heating & Plumbing through to Renewables for all.
The Role
Based in their Edinburgh offices, you will provide admin support and be a point of contact for current & future members who are looking to renew membership, book training courses, etc.
You will;
* Handle telephone calls & emails from current & prospective members, providing a high level of customer service
* Manage membership database & renewals (payments, new member communications and renewal process).
* Assist in the creation and development of membership and marketing material
* Play a part in the development of membership recruitment and retention plans.
* Produce regular reports on membership activity and forecasting.
* Liaise with Technical advisors to record on-site inspections.
* Assist in the promotion of the scheme to enable wider engagement and involvement from members and the wider community.
The Ideal Candidate
A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc) and previous administration, call centre or office experience.
You may have experience in a Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, etc capacity.
Hours & Remuneration
Based within the company's Edinburgh offices, the role offers hybrid working after a probation period.
Hybrid - 3 days Edinburgh office based, 2 days home based.
Hours - Monday to Thursday 9-5pm, Friday 9-4.30pm (34.5hrs).
* Hourly rate circa £13ph
* 24 days holiday + 10 days public holiday
* Pension scheme 11.25% (Employee 3.75% Employer 7.5%)
* Life assurance 3x salary
* Associated benefits.
If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now!
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