Please note that this job is open only to current members of staff of Cardiff University who are eligible for redeployment. Internal Redeployment Only - Administrative Officer (Travel, Transport & Parking Services) Cardiff University is a prestigious institution in the heart of Wales, known for its vibrant campus, world-class research, and outstanding learning environment. The Estates team is integral to maintaining and enhancing the university’s infrastructure, ensuring an exceptional experience for students, staff, and visitors. The Travel, Transport & Parking Services team is seeking an Administrative Officer to join the team, to deal with a range of enquires from internal and external customers relating to (for example) university parking and permit application. A professional, empathetic and customer centric approach is essential. Package includes 32 days holiday per year plus bank holidays as well as access to a range of staff discounts. Cardiff University offers excellent working conditions and benefits including : - Generous annual leave Membership of the Cardiff University Pension Scheme. Use of the University’s leisure and cultural facilities 35 hour working week This post is full-time (35 hours per week), and open-ended. Salary: £25,259 per annum, with 2 annual increments up to £26,093 per annum (Grade 3) Closing date: Wednesday, 17 September 2025 Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements. Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. JOB PURPOSE Provide a highly customer focused administrative service to Travel, Transport and Parking Service customers (including but not limited to staff, visitors, contractors, students) supporting car park management across the university campus. This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance. As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression. DUTIES AND RESPONSIBILITIES Key Duties Deal with a range of enquires from internal (staff & students) and external (members of the public) customers in a professional manner, establishing their needs and adapting the standard responses accordingly. Work with others to make recommendations for the development and improvement of current University processes and procedures. Create good working relationships with key contacts to help improve service levels. Undertake a variety of administrative duties to support the team and department. Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns. Actively contribute to the success of the team and support the supervision and management of it. Specific Duties Respond to car parking related queries / enquiries dealing with simple issues relating to the use of the university parking, permit application etc, escalating complex queries to colleagues ensuring that all relevant facts and information is recorded Respond to queries / enquiries in a professional and customer centric manner, showing empathy and following established procedures, referring / escalating complex enquiries to colleagues and ensuring that all relevant facts and information is recorded. Receive and administer requests for visitor, contractor and patient parking via an online system to ensure they are processed appropriately in a timely manner. Liaise with the parking management contracted partner on a frequent basis to support the delivery of the parking management contract. Support and co-ordinate the work of contracted parking patrol officers, including support for one off event etc. Support the Travel, Transport & Parking Services team with on-campus events, engaging effectively with all university stakeholders, responding to queries and promoting the work of the team. General Duties Abide by all University policies and undergo appropriate personal and professional development. Perform other duties which are not included above, but which will be consistent with the role. Uphold the Professional Services Values & Behaviours or local equivalent. HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE We want to support and develop you in the role, using a combination of the following to help you reach your full potential. Regular one-to-one meetings with your team leader. An experienced and supportive team around you. Support to undertake job-relevant training and development, as identified by your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualification, such as Business administration NVQ. A staff mentoring scheme. Support to learn Welsh or to update language skills. Person Specification We want to employ people with a wide variety of experiences. We welcome applications from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We are particularly seeking applications from candidates who come from backgrounds that are underrepresented at the University, including people from Black, Asian and Minority Ethnic communities. We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a university before; this is an opportunity to show your potential and start or continue your career at Cardiff University. This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment, showing your transferable skills and potential to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team. Your application will be assessed against the following essential and desirable criteria for the role. Please copy and paste this section into a new document and give clear examples of how you can evidence meeting each criterion by writing under each one. You can draw on elements from any aspect of your life (e.g. work, home, education/qualifications or community life) as long as you focus on their relevance to the role. Please save your supporting statement in a separate document with the title [YOURNAME-BR NUMBER-JOB TITLE] and attach it to your application in the recruitment system, available here. Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test). Essential Criteria Ability to carry out a variety of administrative tasks, including writing clearly and concisely. Experience of working in an administrative or office setting. Experience of using common office IT packages (e.g. MS Office, e-mail etc.). Ability to set up and maintain standard administrative systems and procedures, including using University systems to collate and record data online and in hard copy (training will be provided where required). Ability to communicate with a wide range of people effectively and courteously (showing empathy when required) whilst maintaining professional standards, adapting your language and style of communication depending on who you are communicating with. Ability to work well with your team, knowing how to give advice, guidance and feedback (to colleagues and members of the public) as appropriate. Ability to deal with requests for information or service, resolving customer issues where appropriate, or being able to escalate where necessary. Ability to plan and organise your own workload within agreed timelines as set by your Line Manager. Ability to use your initiative to solve problems and respond to queries, finding and proposing the best solution. Desirable Criteria 1. Experience of working in a Higher Education environment. 2. Ability to speak/understand Welsh or a willingness to learn.