Our client, a well-established manufacturer supplying premium fresh and chilled food products to leading retailers across the UK and Ireland, is seeking an IT Business Analyst to join its expanding technology team. This newly created role reflects ongoing business growth and the organisation's commitment to continuous improvement through digital transformation. The successful candidate will play a central role in evaluating current systems and processes, identifying opportunities for optimisation, and shaping technology projects that deliver measurable business value. Acting as the bridge between operational teams and the IT function, this person will gather requirements, recommend innovative solutions, and ensure successful delivery of projects from design through to implementation. Key Responsibilities Analyse workflows, systems and operational requirements to identify opportunities for efficiency and process improvement. Liaise with departmental stakeholders to gather and document business requirements, mapping "as-is" and "to-be" scenarios. Research, assess and recommend software or system enhancements to support business objectives. Prepare clear business cases for projects, including cost and time estimates, resource needs and risk assessments. Define project deliverables and ensure progress is communicated effectively to all stakeholders. Support IT development initiatives throughout the full project lifecycle, including testing, training, and post-implementation review. Ensure project outcomes meet agreed budgets, timelines and quality standards. Translate technical concepts into clear language for non-technical colleagues and senior management. Prepare documentation such as specifications, reports, user guides and process flows. Facilitate workshops, briefings and user acceptance testing sessions. Build collaborative relationships across the business, suppliers, and IT partners to ensure smooth delivery and change adoption. Contribute to a culture of transparency, accountability and continuous improvement across the IT and operational teams. Ensure compliance with company policies, audit standards and all relevant regulatory requirements. Person Profile Essential: Minimum 3 years' experience as a Business Analyst delivering IT or ERP projects. Track record of involvement in end-to-end project lifecycles, from requirements gathering to testing, implementation and support. Strong analytical capability with excellent attention to detail. Proven ability to clearly communicate complex information to non-technical audiences. Demonstrated ownership of issues and ability to manage stakeholder expectations effectively. Third-level qualification (Bachelor's degree or equivalent) in an IT, business or related discipline. Strong written, verbal and interpersonal skills with the ability to influence at all levels. Flexibility to occasionally work outside normal business hours to support critical project deadlines. Full driving licence and access to own transport to travel between sites if required. Desirable: Experience within a manufacturing or FMCG environment. Previous involvement in ERP implementation or upgrade projects, ideally with Microsoft Dynamics 365 or similar systems. Degree specialising in Business Information Systems, Computing or similar fields. Experience in developing training materials and supporting end-users through technology change. Skills: Business Analyst Data FMCG ERP IT