About the role
1. As a Store Colleague, you’ll be at the heart of delivering an outstanding customer experience. Working closely with the store management team, you'll help drive sales and identify opportunities to exceed customer expectations, ensuring every interaction is positive and engaging.
2. Delivering excellent customer service whilst exceeding our customers’ expectations
3. Demonstrate your product knowledge to customers and be confident in approaching customers that may require assistance if you are on the shop floor
4. Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
5. Carrying out stock replenishment, ensuring all areas of the store remain tidy
6. Be involved with our visual merchandising to ensuring the store is well presented and inspiring to our customer
About you
7. Retail experience preferred but not essential
8. Must be passionate about customers and providing exceptional customer service
9. An enthusiastic team member with a positive and proactive attitude
10. An active interest in all things craft and a desire to inspire others
11. Ability to learn and share expertise of products to fit customer’s needs
12. Confident and clear communication skills
13. Must be flexible in order to accommodate the business trading needs
Benefits at Hobbycraft
14. 25% Discount Card for Hobbycraft Stores
15. Generous holiday with an increase each holiday year
16. A creative working environment
17. Company pension contribution
18. Cycle to Work Scheme
19. Retail Trust - Employee Support Programme
20. Colleague Social Events
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date